Today, customer expectations have overwhelmingly shifted to digital. The number of people who want all communications via paper or voice is rapidly dwindling, as the majority of the population uses messaging platforms and social media every day and are adept at all manner of mobile and online interactions.
There are as many paths to digital transformation as there are insurers. Each is unique based on the product mix, distribution strategy, culture, and state of the company’s systems and data. However, Strategy Meets Action (SMA) has developed a framework for assessing digital capabilities that insurers are using successfully.
As the number of seasoned producers nearing retirement rises, agencies must focus on creating a more robust producer development model, one with a curriculum that will challenge participants and help them be successful in today’s complex insurance marketplace.
Whether we are moving toward a post-pandemic era in the U.S. is debatable, but what seems clear is that tech-related plans are moving ahead full steam. So, what does the big picture look like?
New research by ReSource Pro Consulting has found that while familiar distribution trends continue, carriers are also beginning to experiment more with new strategies, such as expanding partnerships with affinity groups. In this article, we’ll share some of our key findings.
There are three “buckets” that factor into how insurance premiums are developed: frequency losses, severity, and insurance company expenses.
Most insurance agents are unaware of cognitive biases. Let us break down each of these biases and explore how agents can overcome them during the sales process.
In our work with insurance agencies, we often hear that producers are good at planning but sometimes have difficulty following through. To help producers stay focused, we’ve developed the “Focus Formula,” a simple equation to enhance success.
Let’s explore how ReSource Pro’s Agency Growth Solutions team worked with one insurance broker to enhance their sales team performance, enabling them to thrive in a pandemic and into 2021.