Closing the Chasm between Sales and Service
Every organization has values, but do they unite your Sales and Service teams? Frank Pennachio shows how to use them to transform your agency.
Business Process Management (BPM)
The Shrinkage Issue: Why Growth Isn’t Everything
There are some things in life that you might want to be smaller (waistlines, computers, dogs) but profit margin is never one of them.
Is Your Insurance Organization Prepared for Disaster?
The destruction caused by epic hurricanes recently has brought to light how important business continuity planning is to insurance organizations.
The Importance of Training in Insurance Processing
By standardizing procedures, you can ensure that everyone in the organization is doing things in the most effective and efficient way possible.
Top Challenges You’ll Face When Selecting a BPO Provider
The amount of value you end up deriving from outsourcing has a lot to do with selecting the right BPM vendor. Let’s talk about how to get it right!
The Process Paradox
You can have great assets, great people and still be expending excess energy, spinning your wheels and suffering considerable loss in output.
Lessons from La La Land
You can’t write the procedures and train your staff in a ‘one and done’. You need to maintain awareness and training to avoid complacency.
No Left Turns
Industry consultants typically find 30% waste in the insurance processes they map. Sometimes, the best business lessons come from unexpected places.
Can We Change?
In the insurance industry, we have been slow to make changes; but, as we move toward interconnected technologies the need has never been greater.