Closing the Chasm between Sales and Service
Every organization has values, but do they unite your Sales and Service teams? Frank Pennachio shows how to use them to transform your agency.
Insurance Experience Center
Throwback Thursday: How Far Insurance Has Come
Take a trip down memory lane as Laurie Ranegar reflects on what has changed in the industry over the decades as we’ve moved to digital.
ReSource Pro’s IX Center Delivers Award-Winning Customer Service
Congratulations to our everyone who had a hand in supporting our clients following Hurricane Harvey – because of you, we won three Stevie Awards!
What Sully Taught Me About Multitasking
There are a lot of lessons to be learned from hero Captain Sully – one of the most important is the art of multitasking.
A Renaissance for the Humble Bot
ReSource Pro’s IX Center is constantly pushing itself to rethink the Insured Experience through the digital lens, especially with the rise of AI.
Can We Change?
In the insurance industry, we have been slow to make changes; but, as we move toward interconnected technologies the need has never been greater.
The F Word in Client Relationships
Tom Cates, President of Brookeside, facilitated ReSource Pro’s most recent IAC meeting. Here are his insights on upgrading client relationships.