Loss Control: A Hidden Opportunity for Carriers

Carriers are proactively evolving their loss control practice to create more value and strengthen the relationship between the carrier and the policyholder, improving the customer experience in a meaningful way. 

Four Keys to Getting Governance Right

Getting the right answer to the governance question is one of the most important factors affecting the success of strategic initiatives. In our work with clients, we see four keys to getting the governance question right.

The Four Phases of Operational Excellence

Many operations stop after getting the essentials down. According to the Nolan Company’s Stephen Murphy, to consistently deliver excellent service and be a true “Center of Excellence” the operation must master the four phases of excellence.