Certs Center

Simplify certificate of insurance management and issuance with our powerful, end-to-end solution. Deliver certificates quickly and accurately and minimize E&O risk.

Full-Service Certificate of Insurance Experience

Certificates and evidences of insurance (COI, EOI) are needed at critical times for insureds. When executed
poorly, COIs can leave customers frustrated and create
E&O exposures.

Bring peace of mind to your customers and agency staff with an end-to-end certificates solution while delivering best-in-class accuracy and 2-hour turnarounds for rush processing.

A New Approach to Certificate
Management and Issuance

Rapidly Delivered, Accurate Certificates
Rapidly Delivered, Accurate Certificates

Our certificate-specific teams are available throughout your working day to ensure fast turnaround times for on-demand requests

Service And Process Insights
Service And Process Insights

Our proprietary, cloud-based task management and tracking system allows
for unrivaled insight into your certificate management and issuance operations

Minimized E&O Risk
Minimized E&O Risk

Our managed service offering and standardization process limits E&O risk,
providing agencies with peace of mind

Maximum Capacity Lift
Maximum Capacity Lift

We provide an end-to-end, turnkey solution, from request to successful issuance, even
on the most complex accounts—without the need for request forms or triaging

Leverage Our Powerful Capabilities 

On-Demand and Renewal Accounts

On-Demand and Renewal Accounts

Our service teams triage and manage rush and non-rush certificate of insurance orders on-demand throughout the day and handle renewal projects, including updating master templates and holder information.

Certs Center Tracker

Certs Center Tracker

Our proprietary, cloud-based certificate workflow management and tracking system follows insured and holder requests from receipt to successful issuance. We clearly outline referred requests for quality and transparency.

System Agnostic

System Agnostic

Certs Center uses your AMS or certificate issuance system—meaning no required changes, installations, or updates to existing architecture.

Specialization Model

Specialization Model

Our dedicated certificate specialists ensure that a bench of well-trained staff, whose singular function is certificate issuance, are on-hand to jump in when volumes spike.

Standardized Processing

Standardized Processing

Standard description of operations wording reduces risk and streamlines issuance. Our team consistently adheres to documented rules and processes to create high quality outcomes through efficient and reliable delivery.

Question Loss

Question Logs

Institutional knowledge is captured in a searchable reference guide to quickly provide our Certs Center team with answers to key processing questions, which reduces redundancy and facilitates rapid learning of your accounts. Our goal is to never ask the same question twice.

Certificate-Specific Training

Certificate-Specific Training

Our professional talent development and certificate teams have leveraged deep institutional knowledge to create certificate-related content and simulations to meet the training needs of our specialized Certs Center team.

Learn About The Impact of Our Solutions

Additional Resources

Remove the burden of certificates

Don't let certificates of insurance be a stressful interruption for your agency.

How to Prevent Misunderstandings

Why attaching complete endorsements and forms to certificates is a best practice.

More than an entry-level task

Certificate requests demand a high level of insurance knowledge to avoid errors.