In this series of blog posts, I’ll be talking about why Mission-Driven Management is so important for sustained business growth and profitability for the insurance industry, and how businesses get there. We’re starting things off by talking about ‘The Alignment Principle’.
To navigate the world of P&C insurance, and its distribution channels, requires a highly complex and fragmented web of partners. So, how do you sort through the confusion that can come along with this? Read more to find out.
It’s been a very memorable year! Here’s to continued collaboration in 2018.
With the technology in place to support chatbots (AI, machine learning and automation) evolving at a frenetic pace, the chatbot is rising from the ashes with a newly defined purpose.
Here at the Innovation Technology Lab at ReSource Pro’s Insurance Experience Center, we are constantly pushing ourselves to rethink the Insured Experience through the digital lens.
Read the full Operations Advisory case study to learn how ReSource Pro eliminated two follow-ups per account and reduced total annual processing time by 12%, all while increasing proficiency and profitability for the organization.
Black belts are great when it comes to martial arts, or you just need to keep your pants from falling off…but I’m not talking about judo or fashion choices here. I’m talking about ‘Six Sigma Black Belts’ and why I don’t like them.
The recent destruction caused by epic hurricanes in the last few weeks has brought to light how important business continuity planning is to insurance organizations – especially for those insurance agencies that were hit by the same disaster as their insureds.
As in all industries, technology continues to disrupt the way we do just about everything. We recently asked some of our own experts to give us their take on how technology trends are impacting the insurance industry and outsourcing.
How your insurance organization services its clients and accounts is largely dependent on the quality of output from your administrative processes. If you’ve got slow turn-around times, mistakes and requests for more information and other inefficiencies, your organization is bound for poor service – no matter how pleasant your staff may be.
When analyzing the renewal processing costs for one of our clients, ReSource Pro found that more than 50% of all accounts had revenues that were below the average renewal processing cost.
We often hear from customers that the hardest part of starting to use an insurance outsourcing service, is starting to use an insurance outsourcing service. This is especially true for businesses that have never used outsourcing, also referred to as BPO (business process outsourcing) or BPM (business process management), before.
For years now, the insurance industry has struggled to attract and retain people. Now, with so many in the industry set to retire, addressing the industry’s talent crisis has become a top priority for many insurance executives.
Over the last decade, insurance outsourcing has evolved to meet market needs. Like in many developing industries, outsourcing providers have taken different approaches to serve insurance clients. Today, providers mostly fall into three categories: Traditional, Transactional and Strategic
As previously discussed in this series, business process outsourcing (BPO) or ‘outsourcing’ in the insurance industry has been around for quite some time. Initially, outsourcing was leveraged almost exclusively by large insurance organizations. But what about the rest of the industry?
Are you getting the most out of the creativity and ingenuity of your people? Most insurance organizations don’t realize how much expertise and insight their people can bring to a product, process or service where they have experience. In fact, they are often not even asked their opinion.
