Closing the Chasm between Sales and Service
Every organization has values, but do they unite your Sales and Service teams? Frank Pennachio shows that when you put them first, the rest will follow.
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Consulting Team Named Finalists at US Insurance Awards
Congratulations to the winners of the US Insurance Awards! As finalists in the Insurance Consulting Group of the Year category, we were honored to be in such good company as Willis Towers Watson, Aon, KCIC and Zurich Insurance Group.
Throwback Thursday: How Far Insurance Has Come
Take a trip down memory lane as Laurie Ranegar reflects on what has changed in the industry over the decades.
ReSource Pro’s IX Center Wins Big at Stevie Awards
Congratulations to our everyone who had a hand in supporting our clients following Hurricane Harvey – because of you, we won three Stevie Awards!
Talk the Talk, Walk the Gemba Walk
Gemba-huh? Founder and Chief Operating Officer, Matt Bruno schools you on how to talk the talk and walk the gemba walk.
First and Last Impressions Are Everything
Everyone knows that first impressions count, but some forget that last impressions are just as important (if not more so)!
What Sully Taught Me About Multitasking
There are a lot of lessons to be learned from hero Captain Sully – one of the most important is the art of multitasking.
DEFEND YOUR DATA FROM RANSOMWARE
Is your data at risk of being taken hostage? If you use a computer, the unfortunate answer is yes. Patrick Costello from Evolve tells you how to boost your cybersecurity.
Strength in Diversity
Laurie Ranegar discusses why diversity can be one of your strongest assets.
The Shrinkage Issue: Why Growth Isn’t Everything
There are some things in life that you might want to get smaller (waistlines, computers, dogs) but profit margin is never one of them.
The Power of Praise: You Better Recognize
You like to be recognized and appreciated, right? Well, your direct reports are no different. Don’t let your team suffer from lack of praise!
Free Your Team from Fear of Failure
Paul Springman gives expert advice on how he approaches failure and why it’s not always a bad thing.
WTF is Wire Transfer Fraud?!
Does your organization have a bank account? Do you use email? I’m guessing that the answer is yes, which means that you are at risk of Wire Transfer Fraud. Patrick Costello from Evolve MGA shows you how to be a cybercrime fighter.
What Was Management Thinking? The Real Cost of Employee Turnover
The facts: only 10% of Millennials are “very excited” to work in the insurance industry, and only 28% of industry companies have a current retention strategy. The good news: it’s not too late to change.
Should You Hire the Smart Person or the Team Player?
Paul Springman gives his advice on what’s more important: being smart or being nice. See if you agree!