Resourceful Thinking

THE OFFICIAL BLOG OF RESOURCE PRO

What Insurance Organizations Should Know About Cybersecurity

May 19, 2017 / by Arthur Wang

Recent publicized ransomware attacks (“WannaCry”) have reminded many about the importance of cybersecurity vigilance. Proving this, any insurance organization that followed the most basic cybersecurity best practices would have been safe from WannaCry. We’ve put together a list of best practices that will help you minimize your insurance organization’s exposure to cyber liability. Keep your…

Continue reading

The Most Important Thing About Data and Analytics Is Not the Data

April 4, 2017 / by Andy Niver

Have you ever been promised that if you just had [fill in the blank] data, you could generate game-changing insights that would transform your insurance operations? If only it were that simple. Unfortunately, insights don’t come from simple osmosis by staring at your new reports and dashboards. That is a recipe for analysis paralysis, and…

Tag list: , Continue reading

No Left Turns

March 16, 2017 / by Patrick Armstrong

Sometimes, the best business lessons come from unexpected places. For example, one might assume there are few similarities between insurance business processes and the world of logistics and package delivery. Yet, taking a closer look, we find an interesting and helpful correlation. In the 1970’s UPS, the world’s largest package delivery company, started experimenting with…

Tag list: , Continue reading

Can We Change?

March 2, 2017 / by Judy Sigel

In the insurance industry, we have often been slow to make changes; but today, the need has never been greater.  In an environment moving toward interconnected technologies, artificial intelligence, drones, changing workplace dynamics and industry profit pressures, legacy processes, procedures and methodologies no longer serve the needs insureds.  Companies like Lemonade Insurance Company have turned…

Tag list: , Continue reading

From Insurance Outsourcing to Operations Excellence

February 17, 2017 / by Dan Epstein

In 2004, ReSource Pro got into the insurance outsourcing business.  Today we’re in the insurance operations excellence and analytics business. Back in the day, the need of insurance organizations was to fill a gap in staffing, solve backlogs or take on tasks no one wanted to do.  We provided those services at a substantial savings…

Tag list: , Continue reading

The Cost of Inaccuracy

February 13, 2017 / by Matt Bruno

We know the impact good quality has on a brand or business. It can allow them to command premium pricing for their product, and it is a powerful driver for customer loyalty and growth. In the insurance business, quality is expected, a necessity. Because of this, there is a cost to not meeting quality standards.…

Tag list: Continue reading

Tomorrow’s Insurance: A Graphic Novel

July 12, 2016 / by Dan Epstein

For several years, ReSource Pro has been engaged in a dialogue with our clients about the future of insurance distribution. The advent of devices embedded in everything from walls, wires, tires, pipes to human bodies will precipitate a revolution in how risks are measured and controlled. The roles of the insured, agent, broker and carrier will be transformed. It’s…

Tag list: Continue reading

Project Manage Like You Mean It

May 10, 2016 / by ReSource Pro

Organizations of all sizes and across all industry sectors have been steadily embracing project management as a way to control and improve project results. The reason is simple: Adhering to project management methods and strategies reduces risks, cuts costs and improves project success rates. Project management, when implemented properly, helps to anticipate and mitigate or…

Tag list: Continue reading

How to Create Smart Operations

May 3, 2016 / by ReSource Pro

There is tremendous opportunity for greater profitability for agencies that implement best practices in their organizations. In fact, the top 25% of agencies with revenues of $5 million-$10 million that have created smart operations are 30-50% more productive than the average agency, with a spread per employee of $85,940 vs. $64,752. If you have 50 employees,…

Tag list: Continue reading

Reinforcement and Change Management

April 28, 2016 / by ReSource Pro

While making a change in an organization is difficult enough, sustaining it can be even harder, which is why it’s imperative to have reinforcements, the last component in the ADKAR model for successful change management. The focus on reinforcement should be strong so that desired results are delivered. How do you build reinforcement? There are…

Tag list: , Continue reading

Knowledge and Ability Make Change Happen

April 12, 2016 / by ReSource Pro

We’ve discussed the importance of awareness and building desire in the change management process in previous posts. Now it’s time to equip your employees with the knowledge and ability they need to make change happen. From a change management perspective based on the ADKAR model, there are two types of knowledge an employee needs in…

Tag list: , Continue reading

The Value of a Fun Office Environment

March 24, 2016 / by ReSource Pro

Putting fun in the workplace means making it a happy place to be! A happy worker is a productive worker. In fact, unhappy American workers cost $300 billion dollars each year in lost productivity! By creating a fun, happy work environment, organizations can boost productivity and reap many other benefits including:   Increased productivity. Without a valuable…

Tag list: Continue reading

Segmenting Your Business

March 15, 2016 / by ReSource Pro

Segmentation is important for insurance organizations. The goal is to balance the service you provide with profitability. By examining your current service model, existing customers and revenue by account, you can identify your most and least profitable customers, then by segmenting your service model you can create that balance. A segmented service model allows you…

Tag list: Continue reading