Susan Toussaint

How To Get the Most Out of Your Distribution Force

Many insurance buyers perceive insurance as a product and service with price as the primary differentiator. When agents follow their buyer’s lead and ask their insurance company partners for the lowest price, insurance companies don’t get the opportunity to compete on their capabilities to reduce risks and improve outcomes.

Carriers and the Decline in Insurance Agent Education

Education for insurance agents has turned into a race toward the bottom. It’s time for conversations between carriers and agents to evolve beyond the usual niceties and routines and into strategic discussions about their respective roles now and in the future.

KALEIDOSCOPE Podcast EP 05: Bending the Healthcare Cost Curve

KALEIDOSCOPE Episode 5 is now live. In this episode, Al Lewis, CEO of Quizzify, a prolific writer, and a graduate of Harvard Law School, joins co-hosts Susan Toussaint and Frank Pennachio to discuss the feat of challenging data, the financial burden of surprise medical bills, and being a wise consumer.

KALEIDOSCOPE Podcast EP 04: Cyber Insurance

Episode 4 of Kaleidoscope has arrived! Today on the podcast, meet Pat Costello of Evolve Insurance, an insurance industry veteran and entrepreneur. Learn more about cyber insurance, ransomware coverage, why he is passionate about the insurance industry, and more.