4 Reasons Your Agency Needs an Intern
If you haven’t already, your insurance agency may want to hire an intern or even start an internship program.
Talent Development
Military Guys Go CEO: Dan Epstein Talks Strategy
Dan talks about the importance of the processes that lie behind all activities and how they need to align with a focused and coherent strategy.
Motivate Employees to use New Technology
To drive adoption of technology, you must understand what motivates the users and what kills buy-in, according to a posting on Property Casualty 360.
How Business Leaders Can Become Storytellers
Skilled storytelling has always been a way to convey important messages, but recently its been recognized as a critical strategic business tool.
How to Keep Insurance Staff Motivated During Renewals Season
If seasonal spikes are a challenge for your team, here are a few tips for keeping your workforce happy and focused on your customers.
The Need for Top Insurance Talent Grows
There are several recommendations from the 2013 Accenture survey for the Property&Casualty industry that are worth taking into consideration!
Escalating Your Staff’s Servicing Opportunities
To help CSRs in the insurance agencies to focus on sales, plans have been implemented that shift the traditional salary-based compensation program.
Maximizing Your Staff’s Servicing Opportunities: Get Everyone With Skin in the Game
In speaking with insurance consultants around the country about what helps differentiate a successful retail agency from others and contributes to profitable growth, all unequivocally cite having a true sales and service culture where producers spend the majority of their time selling and customer service reps (CSRs) focus on providing first-rate service. The reality, however,…
Gamification for Motivation
Learn how “gamification” can create mutual synergy between employees and clients, and be used as a means to create higher levels of engagement.