Operations Advisory

Why I Don’t Like Black Belts

Black belts are great when it comes to martial arts but I don’t like them when it comes to ‘Six Sigma Black Belts’. Here is why.

No Left Turns

Industry consultants typically find 30% waste in the insurance processes they map. Sometimes, the best business lessons come from unexpected places.

Segmenting Your Business

By examining your current service model, you can identify your most profitable customers and then segment your model to create balance and profit.