Delivering Your Customers An Exceptional Experience
The demand for excellent service has never been higher. Meeting expectations is arguably the most important differentiator in the market today. The Insurance Experience Center gets you there profitably.
EVERY CLIENT COUNTS
Giving world-class service to every client, even the small ones, often requires resources that exceed the capacity of many agencies. We’ve got a solution for you.
IX CENTER – WORLD-CLASS SERVICE
The Insurance Experience Center (IX Center) located in Lincoln, Nebraska provides world-class service experiences to our clients’ customers and relief to your team.
What Your Clients Want
When your clients call, no matter how big or small their account is, they want immediate service. They want someone to pick up the phone, answer their questions, and provide solutions. While you’re bringing in new business, we’ll be delivering your clients an excellent service experience — one they’ll want to renew every year.
We infuse excellence into every aspect of the customer experience, from selecting staff trained in building relationships and through to optimizing processes with best practices, including Lean Six Sigma methodology. Get ready to delight your customers.
WHAT YOU WANT
Every organization does things in their own unique way. CustomIX allows you to select the elements of our service offering that you need to improve the service you provide.
PEACE OF MIND
Real-time, responsive phone, email, and chat support lets your clients know their issues regarding personal, commercial, employee benefits and claims are being addressed.
To learn more about transforming your operations to support profitable growth, read, view or listen to below resources.
Together with our clients, we're designing tomorrow's insurance solutions today.
Provide service that delights your customers, increases renewals and is done profitably.
Delight your customers, maintain your relevance, improve your performance.