Insurance Experience Center

Re-imagining the Insurance Customer Experience

Delivering Your Customers' An Exceptional Experience

The demand for excellent service has never been higher. Meeting expectations is arguably the most important differentiator in the market today. The Insurance Experience Center gets you there profitably.

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EVERY CLIENT COUNTS

Giving world-class service to every client, even the small ones, often requires resources that exceed the capacity of many agencies. We’ve got a solution for you.
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IX CENTER – WORLD-CLASS SERVICE

The Insurance Experience Center (IX Center) located in Lincoln, Nebraska provides world-class service experiences to our clients’ customers and relief to your team.

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What Your Clients Want

When your clients call, no matter how big or small their account is, they want immediate service. They want someone to pick up the phone, answer their questions, and provide solutions. While you’re bringing in new business, we’ll be delivering your clients an excellent service experience — one they’ll want to renew every year.

We infuse excellence into every aspect of the customer experience, from selecting staff trained in building relationships and through to optimizing processes with best practices, including Lean Six Sigma methodology. Get ready to delight your customers.

 

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END-TO-END SOLUTION

While a single small account may not tip the scales of your bottom line, collectively they’ve got power. Now you can retain, maintain, and even grow those accounts — without straining resources and revenue. ExpressIX provides end-to-end account management service for both commercial and personal lines, as well as employee benefits. Our licensed account managers will write, renew, and service accounts on your behalf.

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WHAT YOU WANT

Every organization does things in their own unique way. CustomIX allows you to select the elements of our service offering that you need to improve the service you provide.
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PEACE OF MIND

Real-time, responsive phone, email, and chat support lets your clients know their issues regarding personal, commercial, employee benefits and claims are being addressed.

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Additional Resources

To learn more about transforming your operations to support profitable growth, read, view or listen to below resources.

THIS IS YOUR PATH TO INNOVATION

Together with our clients, we're designing tomorrow's insurance solutions today.

World-class service for every account

Provide service that delights your customers, increases renewals and is done profitably.

GET AN OVERVIEW OF HOW WE CAN HELP

Delight your customers, maintain your relevance, improve your performance.