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Industry consultants typically find 30% waste in the insurance processes they map. Sometimes, the best business lessons come from unexpected places.
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Patrick Armstrong

In the insurance industry, we have been slow to make changes; but, as we move toward interconnected technologies the need has never been greater.
In 2004, ReSource Pro got into the insurance outsourcing business. Today we’re in the insurance operations excellence and analytics business.
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Dan Epstein Tagger

Insurance Customer Experience as a Competitive Advantage Customer expectations for insurance service have never been higher—yet perceptions of service quality across the industry remain stubbornly low. Policyholders expect immediate answers, knowledgeable support, and seamless experiences regardless of account size or channel. For insurance organizations, consistently delivering this level

In the insurance business, quality is expected, a necessity. Because of this, there is a cost to not meeting quality standards.
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Matthew Bruno

Securing year over year growth, what's their secret? Read how they're giving producers more time to do what counts.
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ia Magazine

Whether or not the pursuit of new revenue is killing your potential for profitable growth is, in some form or another, a question that business leaders are (or should be) asking on an ongoing basis.

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Property Casualty 360

Around the turn of the century, the insurance industry entered the war on talent. As boomers began aging out of the workforce, succession planning took on a pronounced urgency. Insurance leaders feared they would be replaced by naive, social media obsessed young professionals unprepared for the realities of

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Property Casualty 360

Turning Carrier Complexity Into Revenue With Carrier Incentive Analytics Insurance agencies and brokerages often maintain relationships with dozens—or even hundreds—of carrier partners. Each of these relationships is governed by unique contracts, production thresholds, and incentive structures that directly impact revenue. While carrier incentives represent a meaningful financial opportunity,

Turning Data Into Decisions With Insurance Analytics Solutions Insurance organizations generate enormous volumes of data every day—from policy administration systems and carrier contracts to accounting platforms and operational workflows. Yet data alone does not create value. The real advantage comes from transforming information into insight that drives smarter

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