With decades of hands-on experience in the insurance industry, Crystal has held roles at insurance agencies, carriers, and insurtech companies. Her deep understanding of insurance products and passion for innovative technology allow her to deliver exceptional customer experiences and results. Crystal is dedicated to empowering clients to transform their businesses by leveraging the power of ReSource Pro’s solutions to drive significant growth and improve operational efficiency.

Taira leads a team of Client Executives who are responsible for working with insurance agencies to deliver innovative solutions that help those agencies achieve their revenue goals. She is known for her commitment to building meaningful, long-term client relationships with a focus on helping those clients achieve operational excellence.

Juniper has worked in the field selling insurance, in operations, and has been in Business Process Management and Technology space for 15 years in multiple operations and business development roles. Throughout her career, she has helped hundreds of insurance companies gain capacity lift and profitable growth through the use of third party service centers and technology solutions.

With years of expertise in helping agencies grow their business and improve operations workflow, Kim is the primary point of contact in ongoing service delivery management. She focuses on change management, measuring partnership success, and coordinating ongoing governance activities.

A certified Disciplined Agile Scrum Master, Karie partners with clients to advise on process and strategy improvement and supports ReSource Pro’s onshore and offshore service operations in onboarding new clients. Her knowledge extends across the entire claims and operations life cycles.