Our experts
Lead with knowledge first
The right people make the difference. Ours bring the quality and insurance industry experience needed to scale your team with confidence.
Knowledge first means quality every time
We strive for across-the-board expertise in the areas that matter to you, like deep insurance expertise, process improvement, and technology and automation acumen.
With hundreds of experts – because you deserve a partner who leads with knowledge.
Advancing your processes with new ideas
In 2014 we launched the Advance It! program, an internal initiative to promote innovation from employees at all levels. Advance It! incentivizes our teams to share new ideas for streamlining processes and bringing greater value to our insurance clients.
Our experts
Our people represent a wide range of professional backgrounds and experiences, across the insurance ecosystem and critically relevant fields like IT and finance.
From our Client Executives to Service Delivery teams, we leverage our collective knowledge to identify your needs, deliver the right solution, and help your organization thrive.
Rob Mueller
- North America
- 20+ years of insurance experience
- 2+ decades supporting leading brokers, carriers, and MGAs
- Focuses on scaling delivery teams, centralizing, optimizing, and automation
- Helps clients meet complex needs of today’s insurance industry
Rob has deep insurance expertise spanning more than 20 years in insurance supporting leading brokers, carriers, and MGAs. He focuses on centralizing, standardizing, optimizing, automation, and scaling delivery teams to help clients meet the complex needs of today’s insurance industry.
Shashank Dikshit
- North America
- 21+ years of insurance experience
- 2+ decades of insurance technology and business operations experience
- AIDA, AIS, ARM, AINS, CII
- Expertise in insurance solutions, operations, transition, quality, and tech-enablement
Shashank has over 2 decades of experience in insurance technology and business operations. He leads insurance solutions, operations, transition, quality, and tech-enablement functions for global carriers and P&C agencies.
Manj Sohal
- Asia
- 14+ years of insurance experience
- Lean Service Expert with experience in 8 countries
- Introduced the AdvanceIt! Program in 2014
Manj Sohal is a Lean Service Expert with experience in eight different countries. He joined ReSource Pro in 2010 to build the company’s enterprise-wide quality system and Operational Excellence division. During this time, he also introduced the AdvanceIt! Program, an initiative to encourage and capture employee-driven innovations that saved clients over 45,000 hours in the last year.
Margery Schumick
- North America
- 30+ years experience servicing insurance clients, including top 100 P&C insurance carriers and super regional carriers
Ada Zhao
- Asia
- 16+ years experience in retail insurance service delivery
- Six Sigma Green Belt
- Manages services for several Top 10 US Retail Agencies
Rajesh Calambakam
- Asia
- 20+ years experience in operations & delivery
- Kanban Management Professional
- Pearson Certified Project Manager
- Lean Six Sigma Black Belt
Brett Stewart
- North America
- 16+ years of insurance experience
- Previous roles in Underwriting, Specialty Auto, and Affinity Programs
Elvis Bailey
- Asia
- 19+ years of experience in P&C insurance operations services
- CII Certificate in insurance
Rita Liu
- Asia
- Six Sigma Green Belt
- Bachelor’s degree in Business Administration, China Ocean University
Helen English
- North America
- 30+ years of insurance experience
- AMP, Harvard Business School Executive Education
Bonny Tang
- Asia
- ReSource Pro team member since 2006
- 18+ years experience in insurance operations services
- CISR designation
- Oversees data migration, operations, & workflow redesign
Our global team hiring process
When it comes to BPM talent, be an elitist
A tiny percentage of global applicants receive an offer from us - and that’s just the first step.
From onboarding to supervised training, our lengthy hiring process ensures we’re adding only the best people to our team - because that’s who you want on your team.
Selection
Just 3% of applicants meet the criteria to move onto the next hiring stage – we’re more selective than the majority of US universities.
Onboarding
New Hire Bootcamp lasts 3 weeks and provides new hires with insurance knowledge through e-learning, workshops, and 140 hours of work simulation on either Property & Casualty or Employee Benefits.
On-the-job training
Once they graduate from bootcamp, our new hires spend the next 8 weeks working with a certified trainer, who ensures they meet the target quality level for specific tasks.
Continuous improvement
In addition to consistent audits at both the task and producer levels, we work to cultivate growth and improvement among our teams through initiatives like the Advance It! Program.
Let’s work through it together
Elevate your operations, realize your technology goals, and see how much you can achieve with the right support.