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Emotional Connections. Great brands avoid selling products. Great salespeople cultivate emotional connections with customers. —Harvard Business Review, August 2016

Managers who demonstrate leadership skills have a clear impact on daily company and employee performance. Managers, by definition, are responsible for coaching, influencing and creating the space for employees to perform their best to improve both productivity and quality of service.

Talent engagement is more than “keeping people happy”—it is a set of managerial and leadership activities critical for building and maintaining a strong team while keeping talent costs reasonable.

In the age of automation and machine learning, insurance leaders should not overlook the most important element to long-term success: their people. No matter the technology or processes you implement, you still need talent to execute and make decisions. That’s where talent excellence comes in.