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Today, customer expectations have overwhelmingly shifted to digital. The number of people who want all communications via paper or voice is rapidly dwindling, as the majority of the population uses messaging platforms and social media every day and are adept at all manner of mobile and online interactions.
There are as many paths to digital transformation as there are insurers. Each is unique based on the product mix, distribution strategy, culture, and state of the company’s systems and data. However, Strategy Meets Action (SMA) has developed a framework for assessing digital capabilities that insurers are using
Despite the name, Robotic Process Automation doesn't involve the kind of robots you'd think. Get the rundown on attended and unattended RPA.
As the number of seasoned producers nearing retirement rises, agencies must focus on creating a more robust producer development model, one with a curriculum that will challenge participants and help them be successful in today’s complex insurance marketplace.
As carriers and other insurance organizations continue to accelerate their digital transformation efforts in 2021 and 2022, let’s take a moment to break down a few key technologies currently impacting the industry today and some that are likely to do so in the future.
Last fall, we spoke with insurance and productivity experts to hear their thoughts on what productivity means to them, what prevents insurance organizations from being productive, and their favorite tech solution for improving productivity.
As cyber risk increases, and insurance organizations depend more and more on cloud services and third parties, effective third-party risk management is more critical than ever to protecting your business’ value proposition and customer relationships.
Here are four solutions insurance businesses can use to optimize operations and attract talent.
Strengthening Insurance Carrier Claims Handling During Volume Surges When claim volumes surge—whether driven by catastrophic events, rapid portfolio growth, or internal operational disruption—insurance carriers are under immediate pressure to respond quickly without sacrificing accuracy, compliance, or customer experience. Claims handling is one of the most visible and emotionally
Let’s explore five strategies your organization can use to build a customer experience that boosts loyalty and retention.
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