Our Top 5 Posts of 2021

Don’t Miss Our Most-Read Posts from the Past Year

Staying up to date on insurance trends and best practices is tough. That’s why we created the ReSource Pro blog, a place where you can explore what’s driving change in the industry and discover useful tips to improve your insurance operations. This year, we covered countless topics ranging from insurtech to customer experience. In case you missed them, here are five posts our readers enjoyed the most in 2021.

4 Key Cybersecurity Processes for Insurance Organizations

Cyber is one the top global risks of the next 5-10 years, according to AXA’s Future Risks Report 2021. To better protect your organization against cyber threats, create security awareness among staff, plan for business interruptions, and monitor and control how staff use digital systems.

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How the Pandemic Shaped P&C Insurers’ Digital Priorities

The pandemic threw a wrench in the insurance industry’s plans for tech and digital transformation. But rather than slowing down, some carriers actually accelerated. Find out how personal and commercial lines insurers’ digital priorities shifted throughout 2020.

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Upgrade Your Insurance Customer Experience

Customer experience is a key brand differentiator. But to meet and exceed customer expectations, insurance organizations will need to develop a strategy to capture customer feedback, create greater service consistency of reliability, and track the right metrics.

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Q&A with Deb Smallwood, Strategy Meets Action

This year, ReSource Pro acquired Strategy Meets Action, an insurance consulting firm dedicated to providing carriers with strategic advisory around digital transformation, customer experience, and more. Get to know Deb Smallwood, Senior Partner, Carrier Transformation at Strategy Meets Action.

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The Nolan Company Spotlight: Q&A with Steve Discher

The Nolan Company, a ReSource Pro company, brings insurance carriers consulting services around operations innovation, change management, and more. We spoke with Steve Discher, Senior Partner, Carrier Practice at Nolan to hear his thoughts on the industry.

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