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It’s Time for P&C Insurers to Reimagine Digital Payments

ReSource Pro Consulting's recent research report revealed that although there is a strong effort by insurers to provide true digital payment experiences, many continue to operate with outdated processes that don't meet the needs of today's consumers.

Digital Transformation in Commercial Lines: A Frenzy of Activity

Although the pandemic helped accelerate innovation in some areas of the business, many commercial lines insurers also came to realize how unprepared they were for the digital demands resulting from the global crisis.
  • Corporate News

Susan Toussaint on Producers and the C-suite

Susan Toussaint, VP of Growth Solutions, wrote for Independent Agent Magazine on how producers can capture the attention of the C-suite.

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ReSource Pro

KALEIDOSCOPE Podcast EP 10: Legalization of Marijuana in the Workplace

In this episode of Kaleidoscope, we discuss the legalization of marijuana in the workplace, the impact and challenges it can create, and most importantly, how employers can navigate the risk.
by

Susan Touissant

Elevating customer and employee experience with BPM

Business Process Management for Insurance Brokers For large insurance brokerages, delivering a world-class customer experience while controlling costs and navigating persistent talent challenges is an ongoing balancing act. As organizations scale across regions, product lines, and specialty practices, administrative complexity grows. This complexity often pulls skilled employees away

How To Get the Most Out of Your Distribution Force

Many insurance buyers perceive insurance as a product and service with price as the primary differentiator. When agents follow their buyer’s lead and ask their insurance company partners for the lowest price, insurance companies don't get the opportunity to compete on their capabilities to reduce risks and improve
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Susan Touissant and Frank Pennachio

  • Corporate News

Richard Vonesh on Tech and Talent in Claims

Richard Vonesh, Senior Management Consultant, Carrier Practice at The Nolan Company, wrote for PropertyCasualty360 on the importance of balancing tech tools and human skills in claims operations.

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ReSource Pro

Five Predictions for Property and Casualty Insurance in 2022

ReSource Pro Consulting research shows that 100% of property & casualty insurers have digital initiatives underway. How will these initiatives and other trends unfold in the coming months? Here are our top five predictions.
  • Corporate News

Dan Epstein Tagger Featured on Leader’s Edge Podcast

ReSource Pro CEO Dan Epstein joined Sandy Laycox on the Leader’s Edge Podcast to share his thoughts on M&A, fragmentation and specialization, talent, and the future of risk.

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ReSource Pro

  • Corporate News

Frank Pennachio on Professional Employer Organizations

Frank Pennachio, Practice Leader, Growth Solutions, wrote for Insurance Journal on how insurance agents and brokers can make informed decisions about professional employer organizations.

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Insurance Journal

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