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' As insurance buyers’ expectations continue to rise, driven by new data and technology, many insurance organizations are falling behind. To take a closer look at the state of customer experience (CX) in the industry, we sat down with Josh Levine, founder and CEO of Cake & Arrow.
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Resource Pro Editorial Team

The Entrepreneur Of The Year® is the world’s most prestigious business awards program for extraordinary entrepreneurs. ReSource Pro is thrilled to announce that CEO Dan Epstein and founder Matt Bruno have been named as a New York Finalist for the Ernst & Young LLP Entrepreneur Of The Year®

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ReSource Pro

Between high volumes of submissions, a tight talent market, and other industry challenges, it’s easy for underwriting teams to become overwhelmed and overtaxed. To keep underwriters focused and efficient, insurers can develop a standardized approach to clearing and triaging submissions.
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Resource Pro Editorial Team

A research report from ReSource Pro Consulting examines core systems deals completed in 2022 from 18 of the top solution providers in the market today. The research suggest that the core systems buying is consistent, which, along with continued deployments across all segments over the past few years,
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Tom Benton

Whether you’re looking to improve certain aspects of your insurance operations that aren’t meeting expectations or simply want to take them to the next level, it can be tough to figure where to begin. One methodology we find useful is the “Five S’s”.
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Resource Pro Editorial Team

From rising customer expectations to talent shortages, today’s employee benefits insurance brokers are being challenged to find new ways to operate more efficiently, increase profitability and elevate the customer experience. Here are some of the trends and factors affecting brokers most today.
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Resource Pro Editorial Team

Only a few months ago, it was easy to tell the difference between human- and AI-generated content; today, the task is far more difficult. Experimentation with the technologies is mandatory. Now is not the time to sit on the sidelines and watch—things are moving too fast for that.
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Mark Breading

One of the Top 25 property and casualty insurance agencies in the U.S. was selling level-funded health insurance plans to its business customers. These plans are often marketed as lower-risk alternatives to self-funded plans—yet they have certain risks that employers need to be aware of.
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Resource Pro Editorial Team

As more insurance agencies warm to the idea of implementing automation, their next priority should be understanding how to make automation work successfully. To achieve the greatest return on investment, insurance agencies should consider four key steps.
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Justin Reisinger

ReSource Pro surveyed agency executives in commercial lines to understand their satisfaction with insurers’ digital sales, servicing offerings and the capabilities they believe insurers should invest in to support their needs, focusing on the small commercial and mid/large commercial segments.
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Mark Breading

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