Each year, we cover a wide range of topics on our blog to help insurance organizations stay up to date on the top trends in the industry, navigate common challenges, and improve their operations. Here are the top five posts our readers enjoyed most this year.
The Four Phases of Operational Excellence
Managing operations is like golf, according to ReSource Pro’s Stephen Murphy. In this post, Murphy explains the four phases of excellence an organization must master to become a true center of excellence: essentials, effectiveness, efficiency, and excellence.
RPA in Insurance Needs a Human in the Loop
RPA isn’t a silver bullet. In addition to the high cost of developing and maintaining bots, there’s a key ingredient that keeps everything rolling smoothly: people. In this blog post, we explore four reasons why a human in the loop is critical to reaping the benefits of automation in insurance.
What to Consider When Choosing an Insurance BPO Provider
Getting started with business process outsourcing (BPO) can be tough, especially for organizations that have never outsourced before. Not all BPO providers are the same. Read on to learn what makes a good BPO partner stand out from the rest.
Talent and Workforce Trends in Property and Casualty Insurance
As insurance professionals continue to retire in large numbers, how is the industry responding and what roles are needed most? Take a look at four key trends that offer insight into the industry’s battle for talent and find out what steps insurers are taking to address their talent challenges.
Our Solutions Solve Customer Experience Challenges
An MGA was facing high employee turnover and contact volume, leading to issues with servicing customers. Discover how our Insurance Experience Center improved the client’s operations by delivering timely service to agents and insureds through both front-office and back-office services.