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Business Process Management overview

Learn how to create more time so that your people can build stronger relationships.

Advancing Technology and Its Effect on the Insurance Workplace

ReSource Pro Consulting’s Mark Breading sat down with a panel of several other industry leaders to talk about the profound impact of new technologies on the insurance workplace. In this blog, we’ll recap Mark’s answers to key questions surrounding technology, including the impact of AI on insurance roles,
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Resource Pro Editorial Team

Economic Uncertainty Presents Opportunities for Agency & Carrier Partnerships

' Technology, changing customer expectations, and economic challenges are reshaping insurance distribution. Our latest research offers insight into retail agencies’ current channel partnerships, future channel plans, and expectations for changes to distribution in both commercial and personal lines.
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Heather Turner

Megatrends Reshaping P&C Insurance 2035

From the changing behaviors and expectations of the future customer to the shifting global issues around climate and geopolitical risks, the insurance industry will need to adapt to the intensifying challenges in order to keep pace and succeed in the insurance world of 2035. Here are the trends
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Mark Breading

Channel strategies and plans for P&C agencies: A view of the personal lines segment in 2023

This new research report assesses agencies’ current channel partnerships, their expectations for changes to insurance distribution, and their future channel plans in personal lines. The report concludes with actions insurers and agents can take to strengthen their existing partnerships and respond to ongoing personal lines distribution changes. If

Megatrends shaping P&C insurance: 12 trends for the next decade

This new research report delves into the 12 megatrends shaping the P&C insurance industry, including the global macro forces eliciting strategic responses from insurers. By understanding the implications of these megatrends, insurers can proactively position themselves to meet the evolving needs of customers and effectively manage risks in

7 Ways the Insurance Workforce is Evolving

As the talent crisis persists and technology continues to evolve, how are insurance organizations responding, and what are their plans for the future? Research conducted by ReSource Pro this year reveals insight into how the industry is rethinking workforce strategies, roles, and the usage of tech. Here are
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Susan Touissant and Mark Breading

Carrier gains a vision of success for new Managing General Underwriter

Building a Scalable Foundation for a Successful MGU Launch Launching a new managing general underwriter (MGU) requires far more than ambition. It demands a clearly defined operating vision, disciplined execution, and a deep understanding of market dynamics. For a globally operating specialty carrier preparing to enter the U.S.

  • New Hires

John Spencer on Starting an Insurance Career after the Navy

After serving 31 years in the Navy, Rear Admiral John Spencer chose not to retire but instead embarked on a second career in the insurance industry.
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ReSource Pro

The Long and Winding Road to Claims Resolution

Today’s claims leaders face a paradox: parts to fix vehicles cost more and are harder to get; building materials to repair damaged homes are also in short supply and rising dramatically in cost. While the time and cost of the claims journey are both increasing, the expectations of

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