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In SMA’s new eBook, “Personal Lines Underwriting Transformation: The New Age of Data,” Deb Smallwood expands on the current state of underwriting transformation and the path forward for the personal lines segment. The eBook highlights factors influencing change within underwriting, the progress the industry has made, the investments
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ReSource Pro
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Resource Pro Editorial Team
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Mark Breading
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Resource Pro Editorial Team
Getting Strategic About Employee Benefits Operations Optimization Employee benefits brokers are facing mounting pressure from all directions. Rising client expectations, persistent talent shortages, regulatory complexity, and intense seasonal workload spikes are forcing benefits organizations to rethink how their operations are structured and managed. Getting strategic about employee benefits
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Resource Pro Editorial Team
Strengthening Claims Performance with a Claims Health Check Claims operations sit at the center of insurance performance, directly influencing loss ratios, customer satisfaction, and overall profitability. At a time when carriers face rising claim severity, reserve pressure, talent constraints, and accelerating technology change, maintaining healthy claims operations is
Strengthening Underwriting Performance with an Underwriting Health Check Insurance carriers face mounting pressure to improve underwriting results amid rising loss costs, persistent expense pressure, low investment yields, and increasing risk complexity. In this environment, underwriting discipline and operational alignment are no longer optional—they are essential to sustaining profitability
Strengthening Insurance Operations Through Process Maturity Insurance carriers operate in an environment defined by constant change. Regulatory pressure continues to evolve, customer expectations are rising, competition is intensifying, and prolonged low interest rates are placing sustained pressure on margins. In this landscape, success depends not only on strategy
Building Scalable Growth Through a Customer Acquisition Assessment Sustainable growth in today’s competitive insurance market requires more than strong products and competitive pricing. Insurance carriers must align sales strategy, processes, technology, and organizational capabilities to consistently acquire and retain profitable customers. When these elements operate in silos, growth
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