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- Corporate News
By 2018, we can expect 25 % of the current insurance workforce to retire creating 400,000 open positions!
By Carrier Management
Insurance Customer Experience as a Competitive Advantage Customer expectations for insurance service have never been higher—yet perceptions of service quality across the industry remain stubbornly low. Policyholders expect immediate answers, knowledgeable support, and seamless experiences regardless of account size or channel. For insurance organizations, consistently delivering this level
- Corporate News
By ia Magazine
- Corporate News
Whether or not the pursuit of new revenue is killing your potential for profitable growth is, in some form or another, a question that business leaders are (or should be) asking on an ongoing basis.
By Property Casualty 360
- Corporate News
Around the turn of the century, the insurance industry entered the war on talent. As boomers began aging out of the workforce, succession planning took on a pronounced urgency. Insurance leaders feared they would be replaced by naive, social media obsessed young professionals unprepared for the realities of
