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The History of Insurance Industry Outsourcing

Learn about the origins and evolution of insurance industry outsourcing and the economic principles that laid the foundation for modern outsourcing.
by

Dan Epstein Tagger

What You Should Know About Cybersecurity

Recently publicized ransomware attacks (“WannaCry”) have reminded many about the importance of cybersecurity vigilance.

Consider Outsourcing Your Research & Development?

In the insurance industry, people think of ‘outsourcing’ as delegating low-value tasks. In reality, we outsource mission-critical work all the time.
by

Matthew Bruno

Employee Benefits overview

Scaling Insurance Employee Benefits Administration Effectively Employee benefits brokers are operating under unprecedented pressure. Employers and employees alike expect faster, more accurate service—often at the same or lower cost—while regulatory complexity and market volatility continue to increase. At the same time, benefits teams must absorb intense seasonal workload

  • Corporate News

Forget Millennials – Think Talent Innovation

By 2018, we can expect 25 % of the current insurance workforce to retire creating 400,000 open positions!

by

Carrier Management

Lessons from La La Land

You can’t write the procedures and train your staff in a ‘one and done’. You need to maintain awareness and training to avoid complacency.

No Left Turns

Industry consultants typically find 30% waste in the insurance processes they map. Sometimes, the best business lessons come from unexpected places.
by

Patrick Armstrong

Can We Change?

In the insurance industry, we have been slow to make changes; but, as we move toward interconnected technologies the need has never been greater.

From Insurance Outsourcing to Operations Excellence

In 2004, ReSource Pro got into the insurance outsourcing business. Today we’re in the insurance operations excellence and analytics business.
by

Dan Epstein Tagger

Insurance Experience Center overview

Insurance Customer Experience as a Competitive Advantage Customer expectations for insurance service have never been higher—yet perceptions of service quality across the industry remain stubbornly low. Policyholders expect immediate answers, knowledgeable support, and seamless experiences regardless of account size or channel. For insurance organizations, consistently delivering this level

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