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by
Susan Touissant
by
Resource Pro Editorial Team
- Acquisitions
Christopher Watkins, EVP, Chief Information Officer, talked about his early career, technology and ReSource Pro, and the company’s acquisition of insurtech towerIQ.
by
ReSource Pro
Insurance Renewal Process Optimization: Turning Renewals into a Growth Engine Renewals are the lifeblood of an insurance carrier’s profitability and long-term growth. Even small improvements in retention can compound into meaningful gains across a carrier’s book of business. Yet many organizations struggle to capture the full value of
by
Mark Breading
by
Heather Turner
- Corporate News
ReSource Pro received three awards for our Kaleidoscope podcast, Pulse newsletter, and blog during this year’s IMCA Showcase Awards.
by
IMCA
- Corporate News
Susan Toussaint, VP of Growth Solutions, wrote for Independent Agent Magazine to explain why leveraging top-performing producers as coaches won’t always lead to success.
by
ReSource Pro
Transforming MGA Customer Service with an End-to-End Insurance Experience Center Solutions For managing general agents (MGAs), the contact center is a critical point of interaction for both insureds and agents. It is where questions are answered, coverage requests are handled, and policies are administered—often under time pressure and
Scaling Specialty Programs with IX Center Policy Servicing Specialty programs offer managing general agents (MGAs) a powerful path to growth, differentiation, and deeper market expertise. But as these programs scale, service operations often become the limiting factor. Rising call volumes, complex policy servicing requests, and employee turnover can
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