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Elevating customer and employee experience with BPM

Business Process Management for Insurance Brokers For large insurance brokerages, delivering a world-class customer experience while controlling costs and navigating persistent talent challenges is an ongoing balancing act. As organizations scale across regions, product lines, and specialty practices, administrative complexity grows. This complexity often pulls skilled employees away

How To Get the Most Out of Your Distribution Force

Many insurance buyers perceive insurance as a product and service with price as the primary differentiator. When agents follow their buyer’s lead and ask their insurance company partners for the lowest price, insurance companies don't get the opportunity to compete on their capabilities to reduce risks and improve
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Susan Touissant and Frank Pennachio

  • Corporate News

Richard Vonesh on Tech and Talent in Claims

Richard Vonesh, Senior Management Consultant, Carrier Practice at The Nolan Company, wrote for PropertyCasualty360 on the importance of balancing tech tools and human skills in claims operations.

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ReSource Pro

Five Predictions for Property and Casualty Insurance in 2022

ReSource Pro Consulting research shows that 100% of property & casualty insurers have digital initiatives underway. How will these initiatives and other trends unfold in the coming months? Here are our top five predictions.
  • Corporate News

Dan Epstein Tagger Featured on Leader’s Edge Podcast

ReSource Pro CEO Dan Epstein joined Sandy Laycox on the Leader’s Edge Podcast to share his thoughts on M&A, fragmentation and specialization, talent, and the future of risk.

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ReSource Pro

  • Corporate News

Frank Pennachio on Professional Employer Organizations

Frank Pennachio, Practice Leader, Growth Solutions, wrote for Insurance Journal on how insurance agents and brokers can make informed decisions about professional employer organizations.

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Insurance Journal

What are Insurers’ Top Talent Objectives in the Post-Pandemic Era?

The pandemic has altered life in so many ways over the past two years. One change that will likely stick around for years to come is the new workforce dynamic. While talent challenges are nothing new to the insurance industry, new research shows that insurers are prioritizing talent
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Mark Breading

How Agencies Can Reduce E&O Risk Across the Policy Lifecycle

Policy checking is an essential part of many insurance agencies’ E&O risk reduction strategy, but there are many other steps agencies can take to ensure accurate policies and satisfied clients. In our latest blog, Brenda Grow, Senior Solutions Specialist, shares best practices for avoiding E&O in five key
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Brenda Grow

KALEIDOSCOPE Podcast EP 10: Reducing Waste, Abuse, & Fraud in Healthcare Plans

In this episode of Kaleidoscope, we discuss how employers can reduce the waste, abuse, and fraud often found in health care plans.
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Frank Pennachio

Digital Transformation Acceleration Relies on Core Systems

The pandemic only elevated the need for companies to provide digital experiences to customers and employees, such as real-time payments, virtual claims submissions, and more. And recent research suggests that this need is influencing how insurers and MGAs are purchasing core systems.

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