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Use Case: Broker Enhances Commercial Account Servicing

Find out how our Insurance Experience Center helped one insurance broker overcome the challenges of servicing small commercial accounts while maintaining operating margins.
by

Resource Pro Editorial Team

The Evolution of MGAs: Strong Relationships Are No Longer Enough

Today's MGAs and MGUs look vastly different than they did ten years ago. The insurtech boom brought new tech capabilities to the space, including digital and analytics platforms, that have evolved the services MGAs/MGUs are able to offer.
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Heather Turner

  • Acquisitions

ReSource Pro Acquires Florida-based MIS Insurance Services 

ReSource Pro Acquires Florida-based MIS Insurance Services End-to-end service and technology provider adds to global company’s broad range of operational and strategic solutions for insurance organizations.
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ReSource Pro

The Designated Responsible Licensed Producer

The role of the Designated Responsible Licensed Producer is to personally guarantees the entity’s regulatory compliance for specific lines of authority. When choosing your Designated Responsible Licensed Producer, there are four important factors to keep in mind.
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Resource Pro Editorial Team

What Can Insurers Do to Reboot Customer Experience?

Delivering a superior customer experience is a powerful differentiator that builds allegiance and drives growth and profitability, however designing and delivering that experience is remarkably complex, especially in our highly regulated industry.
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Resource Pro Editorial Team

How Satisfied are Agencies with Insurers’ Digital Capabilities in Personal Lines?

' Perhaps no other business segment in insurance has seen the ripple effects of distribution changes like personal lines. Agencies and insurers focused on the segment are often the pioneers of innovative, new approaches in distribution.
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Mark Breading

Leading third-party claims administrator uses tech-enabled BPM to exceed growth goals

TPA Claims Operations Outsourcing: A Case Study in Scalable Growth Third-party administrators (TPAs) face growing pressure to scale claims operations rapidly while maintaining service quality, controlling costs, and meeting aggressive service-level agreements (SLAs). As TPAs expand into new lines of business, these challenges intensify—particularly when internal infrastructure, staffing,

Insurance Compliance Myths Busted: License Renewals

Insurance agencies and their producers are busy, though sometimes, being busy can lead to overlooking important deadlines, such as insurance license renewals. These are important requirements, and state insurance regulators do not take them lightly.
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Resource Pro Editorial Team

How an empowered customer service team can make your agency more profitable

Support vs. “Support”: Customer Service in Insurance Agencies Empowered Customer Service for Insurance Agencies. As customer expectations rise and service failures become more visible, agencies face mounting pressure to deliver fast, accurate, and responsive support across the policy lifecycle. At the same time, margins are tightening, talent is

ReSource Pro guides workers’ comp carrier to growth path

Building Disciplined Growth for a Specialty Workers’ Compensation Carrier Specialty insurance carriers pursuing sustainable growth must strike a careful balance between expansion and discipline. Entering new products, geographies, and distribution channels can unlock significant opportunity—but without clear prioritization, those same moves can introduce outsized risk. This case study

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