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To celebrate the one-year anniversary of ReSource Pro’s Serbia Service Delivery Unit (SDU), we sat down with Aisha Ramsey, Head of Operations in Belgrade. Aisha shared her journey relocating to Serbia, building a new office, and shaping a center known for premium service, high client satisfaction, and a thriving team culture.
By
Resource Pro Editorial Team
We are thrilled to announce that ReSource Pro has been recognized as a winner of the 2025 CSO Awards. This honor places us among a prestigious group of organizations celebrated for their innovative, high-impact security initiatives that safeguard digital ecosystems in an era of rapidly evolving threats.
By
Resource Pro Editorial Team
The future of work and technology is exciting, but for insurance agencies, new changes in the way our economy functions will likely shake up books of business.
byFrank Pennachio
Once you’ve established your office, and found your ideal staff, how can you manage to cut down on your office budget?
byResource Pro Editorial Team
In the face of 2020’s many challenges, our teams still found ways to learn and grow. We asked ReSource Pro employees to share some of their top lessons learned this
byResource Pro Editorial Team
This year was driven not only by exceptional performance, but also compassion. We’re proud of all our team has accomplished, both inside our organization and throughout our communities. We wish
byResource Pro Editorial Team
Since its inception, Advance it! has produced 23,317 ideas, saving over 1 million hours in processing time. To celebrate this milestone, we want to share some of the best ideas
byMatthew Bruno
Today we’re with Angela Adams, President of Angela Adams Consulting Services, who spoke at ReSource Pro’s Virtual Boot Camp, leading the session “Maximizing the Power of Your Agency Management System.”
byResource Pro Editorial Team
In the previous post of our series, we revealed three of the most common policy errors and how they happen. Today, we’ll share five best practices that can help you
byResource Pro Editorial Team
At the Future of Insurance USA conference, Anuj Jain (Carriers Practice Leader) had the opportunity to both attend and speak on the panel “The New Insurance Marketplace: Unlock Unprecedented Customer
byResource Pro Editorial Team
We spoke with productivity expert Stephanie Houston, who joined the Operations Advisory team in 2019 after 10 years in the property and casualty insurance industry. Here are some amazing personal
byResource Pro Editorial Team
More than eight months into the shift to remote work, new challenges could threaten customer service levels in insurance once again. Here’s how you can better support your remote teams
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