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Today, customer expectations have overwhelmingly shifted to digital. The number of people who want all communications via paper or voice is rapidly dwindling, as the majority of the population uses
There are as many paths to digital transformation as there are insurers. Each is unique based on the product mix, distribution strategy, culture, and state of the company’s systems and
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Mark Breading

Despite the name, Robotic Process Automation doesn't involve the kind of robots you'd think. Get the rundown on attended and unattended RPA.
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Justin Reisinger

As the number of seasoned producers nearing retirement rises, agencies must focus on creating a more robust producer development model, one with a curriculum that will challenge participants and help
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Susan Touissant

As carriers and other insurance organizations continue to accelerate their digital transformation efforts in 2021 and 2022, let’s take a moment to break down a few key technologies currently impacting
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Resource Pro Editorial Team

Last fall, we spoke with insurance and productivity experts to hear their thoughts on what productivity means to them, what prevents insurance organizations from being productive, and their favorite tech
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Resource Pro Editorial Team

As cyber risk increases, and insurance organizations depend more and more on cloud services and third parties, effective third-party risk management is more critical than ever to protecting your business’
Here are four solutions insurance businesses can use to optimize operations and attract talent.
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Resource Pro Editorial Team

Let’s explore five strategies your organization can use to build a customer experience that boosts loyalty and retention.
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Cheryl Kusick

Whether we are moving toward a post-pandemic era in the U.S. is debatable, but what seems clear is that tech-related plans are moving ahead full steam. So, what does the
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Mark Breading

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