The pandemic only elevated the need for companies to provide digital experiences to customers and employees, such as real-time payments, virtual claims submissions, and more. And recent research suggests that this need is influencing how insurers and MGAs are purchasing core systems.
Employers across all industries are rethinking their employee benefits strategies, how the benefits they offer align with the wants of today’s workforce, and how their benefits packages compare to their competitors’. But what’s driving the change and what benefits are being prioritized?
Education for insurance agents has turned into a race toward the bottom. It's time for conversations between carriers and agents to evolve beyond the usual niceties and routines and into strategic discussions about their respective roles now and in the future.
Awareness is a critical tool for reducing an organization's security risk, yet many security awareness programs fail to leave an impact on employees. Here are three strategies to help you ensure that yours is effective.
To determine whether they are prepared to provide efficient, effective, and timely service to their customers in the event of a claims surge, insurers should ask themselves the following questions.
In KALEIDOSCOPE Episode 9, we meet with Dill Battle, a member attorney at Spilman Thomas & Battle, PLLC. Join us as we discuss client relationships in the age of COVID, remote medicine, and more.
Automation can empower insurance organizations to meet client needs faster and with greater accuracy, as well as free up employees to focus on higher value activities. But there’s a key ingredient that keeps everything rolling smoothly: people. Here are four reasons why a human in the loop is
There are several lessons from this scenario that insurance agencies may want to reflect upon. These best practices help ensure consistent service, reduce errors, mitigate liability, and defend against errors and omissions (E&O) claims.
We met with Mitch Loewen, Director of Insurance for The Builders Group, the #1 self-insured workers’ compensation fund in Minnesota, exclusive to the construction trades. Listen to hear his thoughts on distribution in the independent agency system and more.
