Many operations stop after getting the essentials down. According to the Nolan Company’s Stephen Murphy, to consistently deliver excellent service and be a true “Center of Excellence” the operation must master the four phases of excellence.
If hitting a target only involved aim, every company would be hitting the mark. The fact is most aren’t. Why? Insurers that want to achieve profitable growth must factor multiple variables into their strategy.
Find out how our Insurance Experience Center made a difference for one MGA, enabling them to meet service commitments and spend more time focused on sales production.
Outsourcing employee benefits administration is a powerful way for brokers to ease the pressure on their employees and provide consistent, memorable experiences to clients.
In this episode of Kaleidoscope, we discuss new and innovative strategies that will forever change how you view the future of managing health care costs.
As insurance professionals continue to retire in large numbers, how is the industry responding and what roles are needed most? Four key trends, along with recent Strategy Meets Action (SMA) research, offer insight into the industry’s battle for talent.
' Direct distribution models in personal lines have gained traction and market share over the last two decades. The insurtech movement has now presented new options for digital distribution, such as direct digital via web/mobile.
As the effects of the pandemic continue to play out, Strategy Meets Action (SMA) research indicates that commercial lines insurers are reprioritizing their tech-oriented projects, with some plans continuing to move forward while others have slowed down.
The insurance industry has shifted its priorities in response to changing consumer demands, altered business patterns, and the ongoing workforce revolution. Recent Strategy Meets Action research revealed business drivers pushing commercial insurers’ technology investments forward in 2022.
Talent has been a front and center topic in boardrooms across the U.S. amid the pandemic, widespread resignations, a labor shortage, and other trends challenging the recruitment and retention of employees. Yet, companies across the insurance ecosystem have adapted remarkably well, including the vendors that serve the industry.
