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  • Corporate News

Susan Toussaint on the Insurance Buying Process in IA Magazine

Susan Toussaint, Practice Leader at Oceanus Partners, wrote for IA Magazine on how insurance buyers and sellers perpetuate the flawed process of bidding and quoting and how producers can lead buyers to an alternative approach.

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Independent Agent

The Hidden Cost of Automation in Insurance

Automation can save you time, but it won’t always save you money. Most company leaders know where, when, how, and why they can apply the technology, but when it comes to price, the true cost of the investment is rarely as obvious as it appears.
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Christopher Watkins

  • Corporate News

Andy Niver writes for Carrier Management on RPA, AI, and Blockchain

Andy Niver, SVP of Innovation and Analytics, wrote an article for Carrier Management on how carriers can begin using RPA effectively, uses for AI and machine learning in the industry, and the future of blockchain technology.

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Carrier Management

DEC Pages & Surplus Lines Filings

As you prepare to file a surplus lines policy with state regulators—and, depending on the state, make your premium tax payment—it’s likely you’ll use the declaration (or DEC) page as a convenient source for policy information. Let’s take a closer look at the definition & information required to
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Resource Pro Editorial Team

Insurtech 101: Blockchain for Insurance

Blockchain made its first big splash with the launch of Bitcoin in 2009. But how can this complex technology be applied to insurance and will it succeed in becoming the next big trend?
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Christopher Watkins

Future Insurtech Trends: Q&A with Sathya Sethuraman of UiPath

Sathya Sethuraman is the Director of Global Insurance Practice at UiPath, a leading robotic process automation vendor. We sat down with him to take a closer look at the trends and changes that will impact the industry in the years ahead.
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Resource Pro Editorial Team

  • Acquisitions

ReSource Pro Acquires Strategy Meets Action and The Nolan Company

ReSource Pro is excited to announce the acquisition of Strategy Meets Action and The Nolan Company, strategic advisory and management consulting firms focused on P&C Insurance.
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ReSource Pro

Beyond customer service during hurricane Harvey

Why Disaster Response Customer Service Defines Agency Resilience When catastrophic events strike, insurance agencies are thrust into their most critical role—supporting policyholders during moments of crisis. Disaster response customer service must be fast, reliable, and uninterrupted, even when local operations are severely disrupted. Agencies that lack scalable contingency

Insurance Experience Center helps Distinguished Programs win a Stevie Award

Building Award-Winning Insurance Customer Service in a Competitive Insurance Market In today’s insurance market, customer experience is a primary driver of retention, growth, and brand differentiation. For program administrators managing specialized insurance offerings, delivering consistent, responsive service at scale can be especially challenging as customer expectations continue to

  • Corporate News

Kirk Fleming talks building a remote work rulebook in an article for Leader’s Edge

Kirk Fleming, VP of Talent Development writes for Leader’s Edge on how HR leaders can better onboard, train, and support employees remotely.

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Leader's Edge

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