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For decades, talent management in insurance has been treated as a supporting function. Hiring, training, performance management, and career development lived largely within HR, operating alongside the business rather than at its core. That model is no longer sufficient. In a recent article published by The Insurance Lead, the argument is direct: talent must evolve
By
Resource Pro Editorial Team
Insurance organizations invest heavily in technology, yet many struggle to realize lasting value from those investments. In a recent article published by The Insurance Lead, the author argues that the problem is not a lack of technology spend or ambition. It is the operating model behind how technology work gets done.
By
Resource Pro Editorial Team
The pandemic only elevated the need for companies to provide digital experiences to customers and employees, such as real-time payments, virtual claims submissions, and more. And recent research suggests that
Employers across all industries are rethinking their employee benefits strategies, how the benefits they offer align with the wants of today’s workforce, and how their benefits packages compare to their
byResource Pro Editorial Team
Education for insurance agents has turned into a race toward the bottom. It's time for conversations between carriers and agents to evolve beyond the usual niceties and routines and into
bySusan Touissant and Frank Pennachio
Awareness is a critical tool for reducing an organization's security risk, yet many security awareness programs fail to leave an impact on employees. Here are three strategies to help you
byResource Pro Editorial Team
To determine whether they are prepared to provide efficient, effective, and timely service to their customers in the event of a claims surge, insurers should ask themselves the following questions.
byResource Pro Editorial Team
In KALEIDOSCOPE Episode 9, we meet with Dill Battle, a member attorney at Spilman Thomas & Battle, PLLC. Join us as we discuss client relationships in the age of COVID,
byFrank Pennachio
Automation can empower insurance organizations to meet client needs faster and with greater accuracy, as well as free up employees to focus on higher value activities. But there’s a key
byResource Pro Editorial Team
There are several lessons from this scenario that insurance agencies may want to reflect upon. These best practices help ensure consistent service, reduce errors, mitigate liability, and defend against errors
byResource Pro Editorial Team
We met with Mitch Loewen, Director of Insurance for The Builders Group, the #1 self-insured workers’ compensation fund in Minnesota, exclusive to the construction trades. Listen to hear his thoughts
byFrank Pennachio
' The distribution landscape is evolving, and retail agencies and brokers are rethinking their channel partner strategies just as carriers and others across the distribution landscape do the same.
byHeather Turner
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