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Insurance Segment Carrier MGA/Wholesale Other Retail Services Business services Compliance People Process Strategy Technology services

Licensing Excellence in 2026: Complexity Is Holding MGAs and Wholesalers Back

The insurance intermediary landscape is more competitive than ever. As MGAs and wholesalers pursue growth through geographic expansion, producer hiring, and new product launches, one operational challenge consistently emerges as both a bottleneck and a risk factor: insurance licensing and compliance management.

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Resource Pro Editorial Team

Operational Readiness Is the Key to Scaling AI in Insurance | ReSource Pro Summit 2026

Why operational readiness is key to AI success in insurance

The insurance industry has spent nearly three decades waiting for a technological revolution. Straight-through processing, predictive underwriting, and dynamic pricing have been tomorrow’s promises for so long that many stopped expecting tomorrow to arrive. With AI, we believe it’s here today.

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Resource Pro Editorial Team

Carriers and the Decline in Insurance Agent Education

Education for insurance agents has turned into a race toward the bottom. It's time for conversations between carriers and agents to evolve beyond the usual niceties and routines and into
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Susan Touissant and Frank Pennachio

Strategies to Build Security Awareness

Awareness is a critical tool for reducing an organization's security risk, yet many security awareness programs fail to leave an impact on employees. Here are three strategies to help you
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Resource Pro Editorial Team

Are You Ready For a Claims Surge?

To determine whether they are prepared to provide efficient, effective, and timely service to their customers in the event of a claims surge, insurers should ask themselves the following questions.
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Resource Pro Editorial Team

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KALEIDOSCOPE Podcast EP 09: Avoiding Risks & Threats of Multi-Jurisdictional Exposure

In KALEIDOSCOPE Episode 9, we meet with Dill Battle, a member attorney at Spilman Thomas & Battle, PLLC. Join us as we discuss client relationships in the age of COVID,
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Frank Pennachio

RPA in Insurance Needs a Human in the Loop

Automation can empower insurance organizations to meet client needs faster and with greater accuracy, as well as free up employees to focus on higher value activities. But there’s a key
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Resource Pro Editorial Team

What Insurance Agencies Can Learn from an Oscars Blunder

There are several lessons from this scenario that insurance agencies may want to reflect upon. These best practices help ensure consistent service, reduce errors, mitigate liability, and defend against errors
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Resource Pro Editorial Team

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KALEIDOSCOPE Podcast EP 08: Distribution in the Independent Agency System

We met with Mitch Loewen, Director of Insurance for The Builders Group, the #1 self-insured workers’ compensation fund in Minnesota, exclusive to the construction trades. Listen to hear his thoughts
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Frank Pennachio

2022 Channel Strategies: P&C Agencies are Ready to Break from the Status Quo

' The distribution landscape is evolving, and retail agencies and brokers are rethinking their channel partner strategies just as carriers and others across the distribution landscape do the same.
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Heather Turner

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KALEIDOSCOPE Podcast EP 07: The Future of Agency Mergers and Acquisitions

On this episode of Kaleidoscope, we welcome Jason Angus, Chief Operating Officer at The Hilb Group, a top 15 agency based in Richmond, Virginia.
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Frank Pennachio

What to Consider When Choosing an Insurance BPO Provider

We often hear from our clients that the most difficult part of starting to use an insurance outsourcing service is “starting to use an insurance outsourcing service.” This is especially
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Resource Pro Editorial Team

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Insurance Segment Carrier MGA/Wholesale Other Retail Services Business services Compliance People Process Strategy Technology services
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