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Insurance capacity management for sustainable growth | Amber Brethouwer and Stephen Murphy - ReSource Pro

Insurance capacity management for sustainable growth

Insurance organizations are under pressure to grow, modernize, adopt AI, and improve profitability, all while managing one of their largest and most complex expenses: people. At Summit 2026, Stephen Murphy, Senior Practice Director for the Carrier Practice, and Amber Brethouwer, SVP of Strategic Accounts at ReSource Pro, made the case that capacity management is no

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Resource Pro Editorial Team

The Moment of Loss Is Where Insurance Earns or Loses Relevance | Sam Broomer - The Insurance Lead | embedded parametric insurance

The moment of loss is where insurance earns or loses relevance

Insurance has invested heavily in the front and back ends of the customer relationship. Underwriting has been refined over decades. Claims processing has been automated, streamlined, and restructured. The actuarial models have grown more sophisticated. What has largely not been fixed is the window that matters most to a policyholder: the hours and days immediately

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Resource Pro Editorial Team

The trophy is for the winner of the insurance competition that occurred yesterday.

ReSource Pro’s IX Center Delivers Award-Winning Customer Service

Congratulations to our everyone who had a hand in supporting our clients following Hurricane Harvey – because of you, we won three Stevie Awards!
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Resource Pro Editorial Team

NAIC and NIPR: What They Do

If you’ve been in the insurance industry for long, you’ve seen references to the NAIC and NIPR. These two organizations play a fundamental role in regulating our industry.
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Resource Pro Editorial Team

Two people are talking over the cup to see if they can hear it clearly.

Talk the Talk, Walk the Gemba Walk

Gemba-huh? Founder and Chief Operating Officer, Matt Bruno schools you on how to talk the talk and walk the gemba walk.
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Matthew Bruno

Hiring manager is looking over a candidates resume and stamped hired on top of it.

First and Last Impressions Are Everything

Everyone knows that first impressions count, but some forget that last impressions are just as important (if not more so)!
2018 surrounded by gears

2018 Year In Review

It's been a very memorable year! Here's to continued collaboration in 2019.
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Resource Pro Editorial Team

There are different icons that show what will happen during the flight of the CEO.

What Sully Taught Me About Multitasking

There are a lot of lessons to be learned from hero Captain Sully – one of the most important is the art of multitasking.

Dealing with a Lapsed License

If the individual license for an agency’s Designated Responsible Licensed Producer (DRLP) lapses, it puts the agency’s license at jeopardy. Here's what to do if your license renewal deadline has
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Resource Pro Editorial Team

A hacker dressed in black trying to get into a secured computer that has access to finances.

Defend Your Data From Ransomware

Is your data at risk of being taken hostage? If you use a computer, the answer is yes. Patrick Costello tells you how to boost your cybersecurity.

8 Sources for Insurance Designations

For producers and compliance professionals alike, professional designations show your commitment to your insurance career. Furthermore, they can open doors to a new job or promotion to a leadership role
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Resource Pro Editorial Team

A person is holding a mini stack of cash to show how he can shrink anything.

The Shrinkage Issue: Why Growth Isn’t Everything

There are some things in life that you might want to be smaller (waistlines, computers, dogs) but profit margin is never one of them.

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Insurance capacity management for sustainable growth | Amber Brethouwer and Stephen Murphy - ReSource Pro
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Insurance capacity management: Growths biggest lever

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The Moment of Loss Is Where Insurance Earns or Loses Relevance | Sam Broomer - The Insurance Lead | embedded parametric insurance
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Embedded parametric insurance: fixing the moment of loss

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Resource Pro Editorial Team

The AI trust gap is an organizational problem, not a model problem
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The AI trust gap is an organizational problem, not...

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Resource Pro Editorial Team

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