Maximizing Your Staff’s Servicing Opportunities: Get Everyone With Skin in the Game
In speaking with insurance consultants around the country about what helps differentiate a successful retail agency from others and contributes to profitable growth, all unequivocally cite having a true sales and service culture where producers spend the majority of their time selling and customer service reps (CSRs) focus on providing first-rate service. The reality, however, […]
Gamification for Motivation
Learn how “gamification” can create mutual synergy between employees and clients, and be used as a means to create higher levels of engagement.
6 Years Running, ReSource Pro Named to 2014 IAOP Global Outsourcing 100
We are thrilled to announce that ReSource Pro has been named to IAOP’s Global Outsourcing 100 for the 6th consecutive year! We are in good company as everyone on the list were judged on size and growth, customer references, organizational competencies, and management capabilities. Click here to view the full list. The list is […]
Before You Automate, Read This!
The article, Technology Adoption by the Numbers, tasks Insurance Organizations with examining process and people before automating.
Increasing Employee Engagement with Community Service
ReSource Pro has always been committed to the philosophy and practice of social responsibility so we created a company Outreach Committee.
Did You Miss Our Operations Boot Camp? Don’t Miss This!
You can try to fill your Boot Camp gap by watching this 5 minute video of the event and checking out the recorded sessions on our Vimeo channel.
Your Paper Problems Aren’t as Bad as You Think
Chances are, your company’s paper processes aren’t costing it as much as the federal government’s are costing taxpayers.
When Procedure Can Interfere With Efficiency
A company without a strong commitment to good process will often lose time and money to waste.
5 Ways to Free Up Staff from Wasteful Activity
In this article Dan discusses how agency standards and best practices might actually be bogging down staff and resources.
Leveraging to Win
Business process outsourcing has become increasingly more popular throughout the past decade. Learn how to use it in your favor.