Dan Epstein, CEO of ReSource Pro penned an article in the current edition of AAMGA’s WIN Magazine.
The article, Technology Adoption by the Numbers, tasks Insurance Organizations with examining process and people before automating.
In the article Dan stresses that “technology can’t fix inefficient processes.”
As stated in the article, the 2013 Insurance Operations Best Practices survey conducted by ReSource Pro Analytics found that automation increased workload for 37% of respondents. Another 35% said that technology did not change workload. Automation and technology thus did not drive efficiency, productivity or deliver improved productivity. The culprit here isn’t the technology itself but likely the processes that went into them.
