Insurance Innovation: A Look at the Most Profound Changes From the Past 20 Years
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Many of the innovations that drive the insurance business today were only figments of the imagination just two decades ago. Advancements in data, analytics, and technology have transformed every aspect of the industry, some more significantly than others.
KALEIDOSCOPE Podcast EP 03: Keeping Producers Motivated
In today’s episode, we welcome Jeff Ascher, President of Coverra Insurance, who speaks about the challenges around owning an independent agency, how to best attract sales talent, and leveraging technology resources.
Deb Smallwood, Senior Partner at Strategy Meets Action Speaks with AM Best TV
In an interview with AM Best TV, SMA’s Deb Smallwood highlighted the key innovations in the insurance industry over the past twenty years.
Strategies to Build and Sustain Influential Relationships
Influential relationships can help create more collaborative work environments, reduce operational silos, and improve customer retention.
Transformational Tech is Changing in Personal Lines
The move toward broad-based digital capabilities will require insurers to understand how specific technologies contribute to digital transformation and how priorities and roadmaps are changing in the current environment.
Which Policy Checking Solution is Right for You?

A good policy checking solution frees up time and makes life easier for agency staff, yet in our discussions with insurance organizations, we’ve found that many simply don’t meet their expectations.
KALEIDOSCOPE Podcast EP 02: Leveraging Actuarial Insights & Technology
In today’s episode, we welcome AL Rhodes, President & Senior Actuary of SIGMA Actuarial Consulting Group, Inc., who speaks about the role actuarial consultants play and when agents should consider leveraging actuarial insights and technology to benefit their clients.
Our Top 5 Posts of 2021
This year, we covered countless topics ranging from insurtech to customer experience. In case you missed them, here are five posts our readers enjoyed the most in 2021.
3 Posts to Expand Your Insurance Automation Knowledge
Here are three of our top posts on automation to help you gain a better understanding of this evolving technology.
KALEIDOSCOPE Podcast EP 01: Workers Compensation
In this Episode, Joe Paduda, Principal of Health Strategy Associates, is an industry veteran and nationally recognized expert on manage care in group health and workers’ compensation.