In an interview with AM Best TV, SMA’s Deb Smallwood highlighted the key innovations in the insurance industry over the past twenty years.
Deb Smallwood, Senior Partner at Strategy Meets Action, highlighted key innovations transforming the insurance industry over the last 20 years in an interview with AM Best TV. Predictive models, artificial intelligence, and data-driven processes have revolutionized transactions, improving risk assessment, decision-making, and customer experience. Smallwood emphasized these advancements as pivotal to the industry’s ongoing evolution.
This is a summary of an interview originally published by AM Best.
