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RPA in Insurance Needs a Human in the Loop

Automation can empower insurance organizations to meet client needs faster and with greater accuracy, as well as free up employees to focus on higher value activities. But there’s a key ingredient that keeps everything rolling smoothly: people. Here are four reasons why a human in the loop is critical.

What Insurance Agencies Can Learn from an Oscars Blunder

There are several lessons from this scenario that insurance agencies may want to reflect upon. These best practices help ensure consistent service, reduce errors, mitigate liability, and defend against errors and omissions (E&O) claims.

What to Consider When Choosing an Insurance BPO Provider

We often hear from our clients that the most difficult part of starting to use an insurance outsourcing service is “starting to use an insurance outsourcing service.” This is especially true for businesses that have never used outsourcing before.

Designing the Best-fit Insurance Operations Solution

So, how do leading insurance organizations efficiently and effectively drive positive change? They use an appropriate framework that can be applied to any initiative, ensuring they are covering every aspect of the challenge.