Are You Ready For a Claims Surge?

To determine whether they are prepared to provide efficient, effective, and timely service to their customers in the event of a claims surge, insurers should ask themselves the following questions.

RPA in Insurance Needs a Human in the Loop

Automation can empower insurance organizations to meet client needs faster and with greater accuracy, as well as free up employees to focus on higher value activities. But there’s a key ingredient that keeps everything rolling smoothly: people. Here are four reasons why a human in the loop is critical.

What Insurance Agencies Can Learn from an Oscars Blunder

There are several lessons from this scenario that insurance agencies may want to reflect upon. These best practices help ensure consistent service, reduce errors, mitigate liability, and defend against errors and omissions (E&O) claims.