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A year in Serbia: A conversation with Aisha Ramsey on leading ReSource Pro’s Belgrade office

To celebrate the one-year anniversary of ReSource Pro’s Serbia Service Delivery Unit (SDU), we sat down with Aisha Ramsey, Head of Operations in Belgrade. Aisha shared her journey relocating to Serbia, building a new office, and shaping a center known for premium service, high client satisfaction, and a thriving team culture.

By

Resource Pro Editorial Team

ReSource Pro honored with 2025 CSO Award for Cybersecurity Leadership

We are thrilled to announce that ReSource Pro has been recognized as a winner of the 2025 CSO Awards. This honor places us among a prestigious group of organizations celebrated for their innovative, high-impact security initiatives that safeguard digital ecosystems in an era of rapidly evolving threats.

By

Resource Pro Editorial Team

7 Ways the Insurance Workforce is Evolving

As the talent crisis persists and technology continues to evolve, how are insurance organizations responding, and what are their plans for the future? Research conducted by ReSource Pro this year

bySusan Touissant and Mark Breading

The Long and Winding Road to Claims Resolution

Today’s claims leaders face a paradox: parts to fix vehicles cost more and are harder to get; building materials to repair damaged homes are also in short supply and rising

TAG, YOU’RE IT: Resolving Errors in E&S Filings and Reports

You’ve just finished processing a stack of surplus lines policy filings or a premium tax report or two. A normal response is, "Phew! I’m glad THAT’s over". Be careful, though;

byResource Pro Editorial Team

Should We Trust AI to Make P&C Decisions? 

AI is poised to transform much of our world, and it is wise for insurance professionals to understand developments and dive in to get hands-on experience. However, exactly what role

byMark Breading

Is Uncertainty on Automation Keeping Your Agency from Growth Opportunities?

Is Uncertainty on Automation Keeping Your Agency from Growth Opportunities?

' Recent research by ReSource Pro Consulting on digital strategies in mid/large commercial lines shows many agencies are uncertain about the impact of some forms of automation. This uncertainty could

byMark Breading

Podcast Recap: Mark Breading on Strategy, Distribution, and Data

In Agency Freedom’s podcast, James Jenkins interviews Mark Breading, Consulting Partner at ReSource Pro, to discuss his views on distribution trends, technology disruption, and data. Here are some highlights from

byResource Pro Editorial Team

Roadblock Ahead! MGAs’ Digital Plans Encounter Technology and Cultural Hurdles

Roadblock Ahead! MGAs’ Digital Plans Encounter Technology and Cultural Hurdles

' New research from ReSource Pro Consulting indicates MGAs face several roadblocks when investing and deploying new technology capabilities. MGAs are tackling various technology initiatives spanning distribution, internal operations, and

byHeather Turner

7 Ways Agents and Brokers can Reduce EO Risk

7 Ways Agents and Brokers Can Reduce E&O Risk

E&O can be costly for insurance agencies. The best defense against E&O liability is to stick to the basics: Encourage your producers and account managers to improve their technical knowledge;

byResource Pro Editorial Team

Q&A with Josh Levine

The State of CX in Insurance: Q&A with Josh Levine of Cake & Arrow

' As insurance buyers’ expectations continue to rise, driven by new data and technology, many insurance organizations are falling behind. To take a closer look at the state of customer

byResource Pro Editorial Team

How Insurers Can Improve Submit to Quote with Submission Triage Blog

Improve Submit-to-Quote with Submission Triage

Between high volumes of submissions, a tight talent market, and other industry challenges, it’s easy for underwriting teams to become overwhelmed and overtaxed. To keep underwriters focused and efficient, insurers

byResource Pro Editorial Team

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