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A year in Serbia: A conversation with Aisha Ramsey on leading ReSource Pro’s Belgrade office

To celebrate the one-year anniversary of ReSource Pro’s Serbia Service Delivery Unit (SDU), we sat down with Aisha Ramsey, Head of Operations in Belgrade. Aisha shared her journey relocating to Serbia, building a new office, and shaping a center known for premium service, high client satisfaction, and a thriving team culture.

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Resource Pro Editorial Team

ReSource Pro honored with 2025 CSO Award for Cybersecurity Leadership

We are thrilled to announce that ReSource Pro has been recognized as a winner of the 2025 CSO Awards. This honor places us among a prestigious group of organizations celebrated for their innovative, high-impact security initiatives that safeguard digital ecosystems in an era of rapidly evolving threats.

By

Resource Pro Editorial Team

The manager is looking over some of the data to see what went wrong with her project.

The Need for Top Insurance Talent Grows

There are several recommendations from the 2013 Accenture survey for the Property&Casualty industry that are worth taking into consideration!

byResource Pro Editorial Team

A teammate is helping the last person to climb up the mountain to reach their goal.

Escalating Your Staff’s Servicing Opportunities

To help CSRs in the insurance agencies to focus on sales, plans have been implemented that shift the traditional salary-based compensation program.

byResource Pro Editorial Team

Everyone is running towards the carrot since the winner will be able to get huge incentives from the company.

Maximizing Your Staff’s Servicing Opportunities: Get Everyone With Skin in the Game

In speaking with insurance consultants around the country about what helps differentiate a successful retail agency from others and contributes to profitable growth, all unequivocally cite having a true sales

byResource Pro Editorial Team

A man is writing on a whiteboard and brainstorming different things that relate to gamification as that is the central focus.

Gamification for Motivation

Learn how “gamification” can create mutual synergy between employees and clients, and be used as a means to create higher levels of engagement.

byResource Pro Editorial Team

6 years running, ReSource Pro named to 2014 IAOP Global Outsourcing 100

6 Years Running, ReSource Pro Named to 2014 IAOP Global Outsourcing 100

  We are thrilled to announce that ReSource Pro has been named to IAOP’s Global Outsourcing 100 for the 6th consecutive year! We are in good company as everyone on

byResource Pro Editorial Team

Extremely busy young business woman balancing too much paperwork and coffee cup in her hands.

Before You Automate, Read This!

The article, Technology Adoption by the Numbers, tasks Insurance Organizations with examining process and people before automating.

byResource Pro Editorial Team

Four little kid hands holding on to each other and creating a team circle.

Increasing Employee Engagement with Community Service

ReSource Pro has always been committed to the philosophy and practice of social responsibility so we created a company Outreach Committee.

byResource Pro Editorial Team

The ReSource Pro Operations Boot Camp this year was a success!

Did You Miss Our Operations Boot Camp? Don’t Miss This!

You can try to fill your Boot Camp gap by watching this 5 minute video of the event and checking out the recorded sessions on our Vimeo channel.

byResource Pro Editorial Team

Large stack of papers that are messy and unorganized.

Your Paper Problems Aren’t as Bad as You Think

Chances are, your company’s paper processes aren’t costing it as much as the federal government’s are costing taxpayers.

byResource Pro Editorial Team

There is a map of a city and a person has found the location they want to go to and has circled it.

When Procedure Can Interfere With Efficiency

A company without a strong commitment to good process will often lose time and money to waste.

byResource Pro Editorial Team

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