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Insurance capacity management for sustainable growth | Amber Brethouwer and Stephen Murphy - ReSource Pro

Insurance capacity management for sustainable growth

Insurance organizations are under pressure to grow, modernize, adopt AI, and improve profitability, all while managing one of their largest and most complex expenses: people. At Summit 2026, Stephen Murphy, Senior Practice Director for the Carrier Practice, and Amber Brethouwer, SVP of Strategic Accounts at ReSource Pro, made the case that capacity management is no

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The Moment of Loss Is Where Insurance Earns or Loses Relevance | Sam Broomer - The Insurance Lead | embedded parametric insurance

The moment of loss is where insurance earns or loses relevance

Insurance has invested heavily in the front and back ends of the customer relationship. Underwriting has been refined over decades. Claims processing has been automated, streamlined, and restructured. The actuarial models have grown more sophisticated. What has largely not been fixed is the window that matters most to a policyholder: the hours and days immediately

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Road surrounded by trees blending together as a risk ahead sign shows up.

Categorizing Emerging Exposures Helps Reinsurers

Guy Carpenter emphasizes the “opportunities” created by emerging exposures. Here are the key takeaways from his Emerging Risks 2014 Report.
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A person throwing a bucket of water over their heads in support of the ALS challenge.

Challenge Accepted!

Our CEO Dan Epstein has accepted the ALS Ice Bucket Challenge to raise awareness and help fund ALS programs.
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The manager is looking over some of the data to see what went wrong with her project.

The Need for Top Insurance Talent Grows

There are several recommendations from the 2013 Accenture survey for the Property&Casualty industry that are worth taking into consideration!
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Resource Pro Editorial Team

A teammate is helping the last person to climb up the mountain to reach their goal.

Escalating Your Staff’s Servicing Opportunities

To help CSRs in the insurance agencies to focus on sales, plans have been implemented that shift the traditional salary-based compensation program.
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Resource Pro Editorial Team

Everyone is running towards the carrot since the winner will be able to get huge incentives from the company.

Maximizing Your Staff’s Servicing Opportunities: Get Everyone With Skin in the Game

In speaking with insurance consultants around the country about what helps differentiate a successful retail agency from others and contributes to profitable growth, all unequivocally cite having a true sales

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Resource Pro Editorial Team

A man is writing on a whiteboard and brainstorming different things that relate to gamification as that is the central focus.

Gamification for Motivation

Learn how “gamification” can create mutual synergy between employees and clients, and be used as a means to create higher levels of engagement.
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6 years running, ReSource Pro named to 2014 IAOP Global Outsourcing 100

6 Years Running, ReSource Pro Named to 2014 IAOP Global Outsourcing 100

  We are thrilled to announce that ReSource Pro has been named to IAOP’s Global Outsourcing 100 for the 6th consecutive year! We are in good company as everyone on

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Extremely busy young business woman balancing too much paperwork and coffee cup in her hands.

Before You Automate, Read This!

The article, Technology Adoption by the Numbers, tasks Insurance Organizations with examining process and people before automating.
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Four little kid hands holding on to each other and creating a team circle.

Increasing Employee Engagement with Community Service

ReSource Pro has always been committed to the philosophy and practice of social responsibility so we created a company Outreach Committee.
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Resource Pro Editorial Team

The ReSource Pro Operations Boot Camp this year was a success!

Did You Miss Our Operations Boot Camp? Don’t Miss This!

You can try to fill your Boot Camp gap by watching this 5 minute video of the event and checking out the recorded sessions on our Vimeo channel.
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Insurance capacity management for sustainable growth | Amber Brethouwer and Stephen Murphy - ReSource Pro
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The Moment of Loss Is Where Insurance Earns or Loses Relevance | Sam Broomer - The Insurance Lead | embedded parametric insurance
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Embedded parametric insurance: fixing the moment of loss

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Resource Pro Editorial Team

The AI trust gap is an organizational problem, not a model problem
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Resource Pro Editorial Team

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