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Insurance capacity management for sustainable growth | Amber Brethouwer and Stephen Murphy - ReSource Pro

Insurance capacity management for sustainable growth

Insurance organizations are under pressure to grow, modernize, adopt AI, and improve profitability, all while managing one of their largest and most complex expenses: people. At Summit 2026, Stephen Murphy, Senior Practice Director for the Carrier Practice, and Amber Brethouwer, SVP of Strategic Accounts at ReSource Pro, made the case that capacity management is no

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Resource Pro Editorial Team

The Moment of Loss Is Where Insurance Earns or Loses Relevance | Sam Broomer - The Insurance Lead | embedded parametric insurance

The moment of loss is where insurance earns or loses relevance

Insurance has invested heavily in the front and back ends of the customer relationship. Underwriting has been refined over decades. Claims processing has been automated, streamlined, and restructured. The actuarial models have grown more sophisticated. What has largely not been fixed is the window that matters most to a policyholder: the hours and days immediately

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Resource Pro Editorial Team

ReSource PRO TIPS: Operations Consultant Stephanie Houston

We spoke with productivity expert Stephanie Houston, who joined the Operations Advisory team in 2019 after 10 years in the property and casualty insurance industry. Here are some amazing personal
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Resource Pro Editorial Team

How to Avoid Work-From-Home Productivity Slumps

More than eight months into the shift to remote work, new challenges could threaten customer service levels in insurance once again. Here’s how you can better support your remote teams

3 Most Common Insurance Policy Errors

At ReSource Pro, we process thousands of insurance policies every month on behalf of our clients. In 2018 alone, we discovered more than 4.5 million discrepancies. Here are the three
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Resource Pro Editorial Team

A hacker dressed in black trying to get into a secured computer that has access to finances.

How to Prevent Ransomware Attacks to Insurance Organizations

The U.S. government issued a warning this week about increased ransomware attacks on healthcare organizations. Here’s what you need to stay prepared.

ReSource PRO TIPS: Steve Anderson, Author of The Bezos Letters

In our new series, ReSource Pro Tips, we share the personal and organizational productivity hacks of top insurance professionals and thought leaders. We’re kicking off with Steve Anderson, co-author of
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Resource Pro Editorial Team

How the 2020 Recession is Different From 2008 for Insurance

We’ve seen recessions before, but not like this. Here are answers to insurance professionals’ four biggest questions about the economy.
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Frank Pennachio

6 Reasons for Insurance Professionals to Go to Virtual Boot Camp

ReSource Pro’s Boot Camp is going virtual this November 9-10. From networking with other insurance professionals to learning new strategies to improve your organization, here are six reasons to attend
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Resource Pro Editorial Team

We Need to Talk About Certificates. It’s Time for a New Approach.

Certificates of insurance can be a vital moment of truth for insureds, yet are often delegated to entry level employees. Here’s why most solutions to certificate requests fail.
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Brenda Grow

Four people with different races are trying to work together as a team to make the project successful.

Strength in Diversity

Have you ever felt like you weren’t being heard at a meeting? We’ve all been there, but for some it’s a chronic issue, and can hold us back professionally. Having
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Resource Pro Editorial Team

Insurtech 101: Pros and Cons of In-House and Off-The-Shelf OCR

One of the key technologies powering insurance innovation today is optical character recognition (OCR). Learn how OCR can be used to cut insurance processing times significantly through automation.
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Justin Reisinger

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Insurance capacity management for sustainable growth | Amber Brethouwer and Stephen Murphy - ReSource Pro
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The Moment of Loss Is Where Insurance Earns or Loses Relevance | Sam Broomer - The Insurance Lead | embedded parametric insurance
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