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Insurance capacity management for sustainable growth | Amber Brethouwer and Stephen Murphy - ReSource Pro

Insurance capacity management for sustainable growth

Insurance organizations are under pressure to grow, modernize, adopt AI, and improve profitability, all while managing one of their largest and most complex expenses: people. At Summit 2026, Stephen Murphy, Senior Practice Director for the Carrier Practice, and Amber Brethouwer, SVP of Strategic Accounts at ReSource Pro, made the case that capacity management is no

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Resource Pro Editorial Team

The Moment of Loss Is Where Insurance Earns or Loses Relevance | Sam Broomer - The Insurance Lead | embedded parametric insurance

The moment of loss is where insurance earns or loses relevance

Insurance has invested heavily in the front and back ends of the customer relationship. Underwriting has been refined over decades. Claims processing has been automated, streamlined, and restructured. The actuarial models have grown more sophisticated. What has largely not been fixed is the window that matters most to a policyholder: the hours and days immediately

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Resource Pro Editorial Team

Policy Checking: A Vital Step to Mitigate E&O and Improve Service

Checking policies for accuracy and completeness is commonly perceived as an administrative task, with many agencies using policy checking as a training ground for junior and early-career associates. Unfortunately, this
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Brenda Grow

Commercial Lines Insurers Expand Channel Options to Stay Competitive

' 2022 is presenting new challenges that are forcing insurers to shift their channel focus—while initiatives remain aggressive, insurers are scaling back and being more cautious as major transformation continues
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Mark Breading

Managing Risks and Opportunities in Certificates of Insurance

Certificates of insurance are more complex than they appear. Agencies may not realize just how much time, effort, and risk responding to those requests and issuing certificates can entail, making
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Brenda Grow

Surplus Lines Export Lists

In order to place a risk with a surplus lines carrier, the retail/producing agent involved must complete a diligent effort search. There are a few exceptions to this requirement. The
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Resource Pro Editorial Team

Hit or Myth: 3 Barriers to Automation in Insurance

When businesses think of automation, many envision straight-through processes that occur quickly and without any human intervention, or as a solution that is easy to implement and simple to maintain.
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Justin Reisinger

Automation Accelerates in Small Commercial Lines Underwriting

Insurers have reexamined their strategies amid new demands as underwriting departments experience waves of changes. Now, new research shows the results of insurers’ efforts in transforming their underwriting businesses, and

Newspaper Publication Requirements

Businesses registering with the Secretary of State’s Office or seeking to add a “DBA” name to their insurance license and/or Certificate of Authority often express surprise when we mention newspaper
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Resource Pro Editorial Team

Use Case: Broker Enhances Commercial Account Servicing

Find out how our Insurance Experience Center helped one insurance broker overcome the challenges of servicing small commercial accounts while maintaining operating margins.
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Resource Pro Editorial Team

The Evolution of MGAs: Strong Relationships Are No Longer Enough

Today's MGAs and MGUs look vastly different than they did ten years ago. The insurtech boom brought new tech capabilities to the space, including digital and analytics platforms, that have
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Heather Turner

The Designated Responsible Licensed Producer

The role of the Designated Responsible Licensed Producer is to personally guarantees the entity’s regulatory compliance for specific lines of authority. When choosing your Designated Responsible Licensed Producer, there are
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Resource Pro Editorial Team

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Insurance capacity management for sustainable growth | Amber Brethouwer and Stephen Murphy - ReSource Pro
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The Moment of Loss Is Where Insurance Earns or Loses Relevance | Sam Broomer - The Insurance Lead | embedded parametric insurance
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