Our purpose is you
What we value
Excellence
We have high standards, and we don’t compromise. Insurance-focused means insurance expertise.
Service
We’re motivated by a service-centric ethos, and above all, value the trust we build with our clients through quality and reliability.
Diversity and inclusion
We strongly believe that a safe, supportive, and welcoming culture is critical to our success.
Teamwork
We’re here to support each other in learning and growth, and be the best version of ourselves.
Your fully integrated partner
Orange Partnership
Gold Level Partnership
Gold Level Sponsor
Silver Level Partnership
Partner
Platinum Level Partnership
How we’ve evolved
- Expansion of technology services with the acquistion of Propellint
- 16th recognition by Inc. 5000 as a fastest-growing U.S. company
- 12,000+ team members
- ReSource Pro’s 20th anniversary: Celebrating 2 decades of insurance excellence
- 15th recognition by Inc. 5000 as a fastest-growing U.S. company
- First Europe office opened: Belgrade, Serbia
- 1,800+ clients
- 10,000+ team members
- Managed technology services for retailers added with acquisition of Helix Agency Services
- Managed technology services for carriers and MGAs added with acquisition of MIS®
- Renewal workflow software added with acquisition of Tower IQ
- 7,000+ team members
- Kelso & Company acquires ReSource Pro from DFW capital partners
- Compliance services added with acquisition of Insurance Licensing Services of America®
- 1,000+ clients
- 6,000+ team members
- Consulting offerings expanded with acquisition of Strategy Meets Action and The Nolan Company
- 4,000+ team members
- Strategic consulting services added
- DFW capital partners acquires ReSource Pro from Distinguished Programs
- First South Asia office opened: Bengaluru, India
- Onshore Insurance Experience Center established in Lincoln, Nebraska
- 200+ clients
- 2,000+ team members
- Advance It! program launched to incentivize, promote and reward innovation
- Geographic expansion featured as Harvard Business School case study
- 100+ clients
- 1,000+ team members
- Named by Inc 5000 as 57th fastest growing company in the U.S.
- First office opened: Qingdao, China
- Distinguished Programs establishes service delivery center in China
- Formally established as ReSource Pro in 2004
- 1 client
- 3 team members
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How we’ve evolved
2003-2004
Initial founding: Solving a market need
Officially launched Qingdao, China office
3 team members
1 client
2011
Growth story featured in Harvard Business School case study
- 1,000+ team members
- 100+ clients
2015
Insurance Experience Center created in Lincoln, Nebraska
- 2,000+ team members
- 200+ clients
2019
Strategic consulting added
- 4,000+ team members
2021
ReSource Pro Compliance added
Consulting offerings expanded
- 6,000+ team members
- 1,000+ clients
2022
New tech-powered solutions added
- 7,000+ team members
2024
Celebrating 20 years of insurance innovation
- 9,000+ team members
- 1,800+ clients
CSO Awards
2025 winner
Inc. 5000
Received 16 awards since 2009
Stevie Awards
Received 5 awards since 2019
Global Tech Award
2025 Insurtech Award winner
Our executive leadership
Dan Epstein
- North America
- Finalist - Entrepreneur of the Year, New York, 2023 (EY)
- “Hot 100” insurance leaders, 2018 (Insurance Business America)
Dan joined ReSource Pro in 2005 and became CEO one year later, leading it from a small startup to a company with over 9,000 employees across 12 offices and 3 continents.
Matthew Bruno
- North America
- Finalist - Entrepreneur of the Year, New York, 2023 (EY)
Matt is the Founder of ReSource Pro, coming up with the initial concept and the start of outsourcing for mid-sized insurance organizations. In 2003 he opened ReSource Pro’s first office in Qingdao, China, instilling a strong culture of innovation.
- Built ReSource Pro from 1 employee to over 8,000
- Recognized leader in global and US insurance operations
Patrick Armstrong
- North America
Patrick is responsible for the company’s go to market infrastructure. His teams engage with new and existing clients to implement solutions that enable profitable growth within the organization.
- 30+ years of sales and sales management experience, including 17 at an insurance agency
- Helped facilitate a period of 20x revenue growth at ReSource Pro
- BA in Business Administration from St John’s University/The College of Insurance
- Chartered Property Casualty Underwriter (CPCU) designation
Christopher Watkins
- North America
Chris oversees Information Security, Infrastructure Operations, Automation, Enterprise Applications, and Product Development. Previously a senior consultant for Deloitte, Chris is an expert in technology strategy and systems implementation in the financial services space.
- Instrumental in ReSource Pro’s digital transformation
- Recognized expert in insurance industry technology and information security
- Masters of Information Systems Management from Carnegie Mellon
Violet Xu
- North America
- Women to Watch, 2023 (Business Insurance)
- Elite Women in Insurance, 2017 (Insurance Business America)
Hired as ReSource Pro’s fourth employee, Violet now serves as Chief Operating Officer. An expert in insurance industry operations with a “ground up” perspective, she plays a key role in developing and implementing long-term strategies for the company. Facilitated ReSource Pro’s 97%+ client retention rate.
Gene Hugh
- North America
- 20+ years finance experience
Gene Hugh leads our global finance and strategy at ReSource Pro. Since joining in 2025, he has overseen Accounting, FP&A, Tax, Treasury, Legal, and M&A, driving growth and digital transformation. Previously, Gene was CFO at Procure Analytics and spent 15 years at Intercontinental Exchange, where he led finance and operations through major acquisitions and enterprise-wide initiatives.
About us FAQs
Frequently asked questions about ReSource Pro
Who we are
Who is ReSource Pro and what is your mission?
ReSource Pro is a global insurance operations and insurance consulting partner founded in 2003. Our mission is to help insurance organizations grow and perform at their best through strategic consulting, technology solutions, and comprehensive front-, middle-, and back-office support.
What values guide ReSource Pro’s work and culture?
Our culture is grounded in excellence, service, diversity & inclusion, teamwork, and security. These values guide how we deliver high-quality work, support our clients, and create a trusted, inclusive environment for our global insurance team.
How has ReSource Pro evolved since its founding?
Since 2003, ReSource Pro has expanded from an operations-focused provider to a full-service insurance services provider offering consulting, technology, and operational solutions. Growth milestones include strategic insurance industry acquisitions, global expansion, and supporting 2,000+ insurance clients with a team of 12,000+ professionals.
What leadership experience is behind ReSource Pro?
ReSource Pro is led by an experienced insurance leadership team with deep expertise across operations, technology, and business strategy. Explore detailed leadership bios on the Our Leadership page.
How many people work at ReSource Pro and where are you located?
We have more than 12,000 team members worldwide. Our headquarters is in New York, NY, supported by multiple global delivery centers.
What we do and how we work
What markets and client types does ReSource Pro serve?
ReSource Pro supports the full insurance value chain, including:
Carriers → Visit the Carrier solutions page
MGAs & Wholesalers → Visit the MGA & Wholesale solutions page
Retail Agencies & Brokers → Visit the Retail solutions page
Our services address insurance operations, technology enablement, compliance, and talent needs unique to each segment.
What are some of ReSource Pro’s notable achievements and recognitions?
- Strategic acquisitions that expanded our consulting, operations, and technology capabilities, including SIS, Propellint, Helix Agency Services, MIS®, Tower IQ, and Insurance Licensing Services of America®.
- Global expansion from a single office in 2003 to a worldwide organization serving 2,000+ clients.
- Repeated recognition on the Inc. 5000 fastest-growing companies list (16×).
- Technology and security awards, including the Globee Global Tech Award (Insurtech) and the CSO Awards.
- Exceptional client satisfaction, including a 97% retention rate.
What partnerships and industry affiliations does ReSource Pro have?
What sets ReSource Pro apart from other insurance services companies?
We differentiate ourselves through deep insurance specialization, a security-first approach, leadership continuity, global delivery, and ongoing innovation supported by technology investments and acquisitions. Meet our team on the Our Experts page.
How can I learn more or connect with ReSource Pro’s leadership?
You can:
Visit the Our Leadership page for executive bios
Reach out through the Contact Us page
Explore company updates in the News section
View upcoming industry engagements on the Events page