The Dynamic Employee Benefits Environment Needs to Be Nimble
Be ready to thrive as change comes by putting your operations first, enabling your employee benefits division to be nimble and ready to respond.
Align Your Insurance Operations to Turbo-Charge Results
By improving communications between service staff and producers, alignment can be enhanced, efficiencies gained, and clients are better served.
Technology Enables the Insurance Outsourcing Industry
Technology has had a transformative impact on the way our industry does business and has enabled outsourcing/business process outsourcing (BPO).
The Process Paradox
You can have great assets, great people and still be expending excess energy, spinning your wheels and suffering considerable loss in output.
The History of Insurance Industry Outsourcing
Learn about the origins and evolution of insurance industry outsourcing and the economic principles that laid the foundation for modern outsourcing.
What You Should Know About Cybersecurity
Recently publicized ransomware attacks (“WannaCry”) have reminded many about the importance of cybersecurity vigilance.
Consider Outsourcing Your Research & Development?
In the insurance industry, people think of ‘outsourcing’ as delegating low-value tasks. In reality, we outsource mission-critical work all the time.
Employee Benefits overview
Scaling Insurance Employee Benefits Administration Effectively Employee benefits brokers are operating under unprecedented pressure. Employers and employees alike expect faster, more accurate service—often at the same or lower cost—while regulatory complexity and market volatility continue to increase. At the same time, benefits teams must absorb intense seasonal workload spikes, particularly during Q4 renewals, without compromising […]
Forget Millennials – Think Talent Innovation
By 2018, we can expect 25 % of the current insurance workforce to retire creating 400,000 open positions!
Lessons from La La Land
You can’t write the procedures and train your staff in a ‘one and done’. You need to maintain awareness and training to avoid complacency.