No Left Turns
Industry consultants typically find 30% waste in the insurance processes they map. Sometimes, the best business lessons come from unexpected places.
Can We Change?
In the insurance industry, we have been slow to make changes; but, as we move toward interconnected technologies the need has never been greater.
From Insurance Outsourcing to Operations Excellence
In 2004, ReSource Pro got into the insurance outsourcing business. Today we’re in the insurance operations excellence and analytics business.
Insurance Experience Center overview
Insurance Customer Experience as a Competitive Advantage Customer expectations for insurance service have never been higher—yet perceptions of service quality across the industry remain stubbornly low. Policyholders expect immediate answers, knowledgeable support, and seamless experiences regardless of account size or channel. For insurance organizations, consistently delivering this level of responsiveness while controlling costs has become […]
The Cost of Inaccuracy
In the insurance business, quality is expected, a necessity. Because of this, there is a cost to not meeting quality standards.
ia Magazine: Agency Profile Stratton Agency
Securing year over year growth, what’s their secret? Read how they’re giving producers more time to do what counts.
Is the Pursuit of New Revenue Killing Your Potential?
Whether or not the pursuit of new revenue is killing your potential for profitable growth is, in some form or another, a question that business leaders are (or should be) asking on an ongoing basis.
4 Ways the Insurance Industry Can Win the War on Talent
Around the turn of the century, the insurance industry entered the war on talent. As boomers began aging out of the workforce, succession planning took on a pronounced urgency. Insurance leaders feared they would be replaced by naive, social media obsessed young professionals unprepared for the realities of the workplace.
Carrier Insights overview
Turning Carrier Complexity Into Revenue With Carrier Incentive Analytics Insurance agencies and brokerages often maintain relationships with dozens—or even hundreds—of carrier partners. Each of these relationships is governed by unique contracts, production thresholds, and incentive structures that directly impact revenue. While carrier incentives represent a meaningful financial opportunity, tracking performance and capturing the full value […]
Leverage your data for valuable insights
Turning Data Into Decisions With Insurance Analytics Solutions Insurance organizations generate enormous volumes of data every day—from policy administration systems and carrier contracts to accounting platforms and operational workflows. Yet data alone does not create value. The real advantage comes from transforming information into insight that drives smarter decisions, stronger performance, and sustained competitive advantage. […]