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Commercial Insurers’ Transformational Tech Priorities

As the effects of the pandemic continue to play out, Strategy Meets Action (SMA) research indicates that commercial lines insurers are reprioritizing their tech-oriented projects, with some plans continuing to move forward while others have slowed down.

End-to-end office solutions solve customer experience challenges

Transforming MGA Customer Service with an End-to-End Insurance Experience Center Solutions For managing general agents (MGAs), the contact center is a critical point of interaction for both insureds and agents. It is where questions are answered, coverage requests are handled, and policies are administered—often under time pressure and high volume. As customer expectations for speed, […]

ReSource Pro’s service center solution lets MGA focus on driving growth

Scaling Specialty Programs with IX Center Policy Servicing Specialty programs offer managing general agents (MGAs) a powerful path to growth, differentiation, and deeper market expertise. But as these programs scale, service operations often become the limiting factor. Rising call volumes, complex policy servicing requests, and employee turnover can overwhelm internal teams and pull account managers […]

White label solution enhances broker’s small-commercial account servicing

White-label policy servicing As insurance brokerages grow through acquisition, the operational demands placed on servicing teams often increase faster than expected. This is especially true in the small commercial segment, where high policy volumes, frequent service requests, and tight margins can quickly strain internal resources. For one national insurance brokerage, acquiring an agency with a […]

ReSource Pro smooths specialty carrier’s entry into world’s largest insurance market

Scalable Insurance Market Entry Support for Specialty Carriers Expanding into the U.S. Entering a new insurance market is a complex undertaking—particularly for specialty carriers expanding into the United States for the first time. Regulatory requirements, unfamiliar distribution dynamics, evolving technology platforms, and the need to scale operations quickly can overwhelm even well-capitalized organizations. Insurance market […]

Claims solution accelerates ride-share program for E&S carrier

Scalable Insurance Carrier Claims Solutions for Surging Claim Volumes Insurance carriers face increasing pressure to process claims quickly, accurately, and at scale—especially when unexpected volume spikes occur. Program growth, new distribution partnerships, catastrophic events, or emerging risks can all trigger sudden surges in claims activity. When internal teams are unprepared, these spikes expose operational weaknesses […]

P&C Commercial Insurers Strategic Initiatives

The insurance industry has shifted its priorities in response to changing consumer demands, altered business patterns, and the ongoing workforce revolution. Recent Strategy Meets Action research revealed business drivers pushing commercial insurers’ technology investments forward in 2022.