The Four Phases of Operational Excellence
Many operations stop after getting the essentials down. According to the Nolan Company’s Stephen Murphy, to consistently deliver excellent service and be a true “Center of Excellence” the operation must master the four phases of excellence.
Insurers’ Growth Strategy: It’s All About Results
If hitting a target only involved aim, every company would be hitting the mark. The fact is most aren’t. Why? Insurers that want to achieve profitable growth must factor multiple variables into their strategy.
Use Case: End-to-End Policy Servicing Helps MGA Focus on Growth
Find out how our Insurance Experience Center made a difference for one MGA, enabling them to meet service commitments and spend more time focused on sales production.
Four Advantages of Outsourcing Employee Benefits Administration
Outsourcing employee benefits administration is a powerful way for brokers to ease the pressure on their employees and provide consistent, memorable experiences to clients.
7 Tips for Dealing With a Lapsed License
The term “lapsed” refers to an insurance license that the holder does not renew at the time of its expiration date, but which state regulators have yet to administratively terminate.
KALEIDOSCOPE Podcast EP 12: Innovative Strategies to Manage Healthcare Costs
In this episode of Kaleidoscope, we discuss new and innovative strategies that will forever change how you view the future of managing health care costs.
Talent and Workforce Trends in Property and Casualty Insurance
As insurance professionals continue to retire in large numbers, how is the industry responding and what roles are needed most? Four key trends, along with recent Strategy Meets Action (SMA) research, offer insight into the industry’s battle for talent.
Christopher Watkins Discusses Career, towerIQ Acquisition in Insurance Business
Christopher Watkins, EVP, Chief Information Officer, talked about his early career, technology and ReSource Pro, and the company’s acquisition of insurtech towerIQ.
Are you getting the most out of your renewal process?
Insurance Renewal Process Optimization: Turning Renewals into a Growth Engine Renewals are the lifeblood of an insurance carrier’s profitability and long-term growth. Even small improvements in retention can compound into meaningful gains across a carrier’s book of business. Yet many organizations struggle to capture the full value of renewals due to inefficient processes, inconsistent workflows, […]
Personal Lines Distribution: From Agents First to Agents Last?
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Direct distribution models in personal lines have gained traction and market share over the last two decades. The insurtech movement has now presented new options for digital distribution, such as direct digital via web/mobile.