KALEIDOSCOPE Podcast EP 12: Innovative Strategies to Manage Healthcare Costs
In this episode of Kaleidoscope, we discuss new and innovative strategies that will forever change how you view the future of managing health care costs.
Talent and Workforce Trends in Property and Casualty Insurance
As insurance professionals continue to retire in large numbers, how is the industry responding and what roles are needed most? Four key trends, along with recent Strategy Meets Action (SMA) research, offer insight into the industry’s battle for talent.
Christopher Watkins Discusses Career, towerIQ Acquisition in Insurance Business
Christopher Watkins, EVP, Chief Information Officer, talked about his early career, technology and ReSource Pro, and the company’s acquisition of insurtech towerIQ.
Are you getting the most out of your renewal process?
Insurance Renewal Process Optimization: Turning Renewals into a Growth Engine Renewals are the lifeblood of an insurance carrier’s profitability and long-term growth. Even small improvements in retention can compound into meaningful gains across a carrier’s book of business. Yet many organizations struggle to capture the full value of renewals due to inefficient processes, inconsistent workflows, […]
Personal Lines Distribution: From Agents First to Agents Last?
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Direct distribution models in personal lines have gained traction and market share over the last two decades. The insurtech movement has now presented new options for digital distribution, such as direct digital via web/mobile.
Commercial Insurers’ Transformational Tech Priorities
As the effects of the pandemic continue to play out, Strategy Meets Action (SMA) research indicates that commercial lines insurers are reprioritizing their tech-oriented projects, with some plans continuing to move forward while others have slowed down.
ReSource Pro Wins Three IMCA Awards
ReSource Pro received three awards for our Kaleidoscope podcast, Pulse newsletter, and blog during this year’s IMCA Showcase Awards.
Susan Toussaint On Building a Coaching Approach
Susan Toussaint, VP of Growth Solutions, wrote for Independent Agent Magazine to explain why leveraging top-performing producers as coaches won’t always lead to success.
End-to-end office solutions solve customer experience challenges
Transforming MGA Customer Service with an End-to-End Insurance Experience Center Solutions For managing general agents (MGAs), the contact center is a critical point of interaction for both insureds and agents. It is where questions are answered, coverage requests are handled, and policies are administered—often under time pressure and high volume. As customer expectations for speed, […]
ReSource Pro’s service center solution lets MGA focus on driving growth
Scaling Specialty Programs with IX Center Policy Servicing Specialty programs offer managing general agents (MGAs) a powerful path to growth, differentiation, and deeper market expertise. But as these programs scale, service operations often become the limiting factor. Rising call volumes, complex policy servicing requests, and employee turnover can overwhelm internal teams and pull account managers […]